Mariana Gutierrez
Orlando,FL
Summary
Accomplished Lead Bilingual English and Spanish Barista at Hersha Hospitality Management LP, adept in espresso preparation and inventory management, showcasing exceptional adaptability and team leadership. Elevated customer satisfaction by crafting customized beverages and streamlining operations, contributing to a significant increase in repeat business. Demonstrates a professional demeanor and outstanding problem-solving skills, ensuring high-quality guest service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Barista
Hersha Hospitality Management LP
Orlando, FL
01.2024 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Disney Cast Member
Disney
Orlando, FL
06.2024 - 09.2025
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Studied scripts to successfully portray characters in dramas and comedies
- Used body language, facial expressions and vocal techniques to convey messages.
- Sought out auditions for different roles, arriving on time and well-prepared.
Sales Associate
Target
10.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Barista
Crown Plaza Hotel
Orlando, FL
04.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Executive Cheff - Culinary
Concasse
Zulia, Venezuela11.2021
Bachelor Of Laws - Law
Universidad Del Zulia
Zulia, Venezuela11.2017
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Supply ordering
- Menu memorization
- Food service
- Inventory management
- Conflict handling
- Drink customization
- Team management
- Guest service
- POS systems
- Food running
- Safe food handling
- Inventory
- Barista training
- Cross-selling strategies
- Promotional events
- Beverage preparation
- Health codes compliance
- Health code compliance
- POS system operation
- Espresso machine operations
- Coffee and tea expertise
- Team leadership
- Cash handling
- Time management
- Problem-solving
- Decision-making
- Safe food handling practices
- Attention to detail
- Quality control
- Team player
- Friendly and outgoing
- Multitasking and organization
- Clear communication
- Exceptional customer service
- Team collaboration
- Active listener
- Verbal and written communication
- Opening and closing duties
- Food preparation
- Adaptive and creative
- Cash register operation
- Cooking
- Hospitality service expertise
- Excellent memory
- Workflow management
- FLUENT IN LANGUAGE
- Professional demeanor
- Performance improvement
- Coffee expertise
- Recipe adherence
- Smoothie making
- Conflict mediation
- Conversant in language
- Speedy and efficient
- Front counter maintenance
- Positive and professional
- Display case merchandising
- Calm demeanor
- Coffee brewing
- Opening and closing coordination
- Hospitality and accommodation
- Solid problem solver
- Adaptable and flexible
- Relationship building
- Hospitality and professionalism
- Reliable and dependable
- Stocking supplies and retail products
- Cash register operations
Certification
Coffee Master
Languages
Spanish
Native or Bilingual
French
Limited Working
Ko
Elementary
Timeline
Sales Associate
Target
10.2024 - 12.2024
Disney Cast Member
Disney
06.2024 - 09.2025
Lead Barista
Hersha Hospitality Management LP
01.2024 - Current
Barista
Crown Plaza Hotel
04.2022 - 09.2023
Executive Cheff - Culinary
Concasse
Bachelor Of Laws - Law
Universidad Del Zulia