Mariana Guzman
Naples,FL
Summary
Dynamic Journalist and Sales Supervisor with a proven track record at Valparaiso Express, excelling in content creation and team building. Leveraged interviewing skill and exceptional communication to enhance story credibility and achieve sales targets. Demonstrates unparalleled adaptability and professionalism.
Overview
11
11
years of professional experience
Work History
Journalist
Valparaiso Express
10.2022 - 06.2024
- Wrote and published articles for leading newspapers and magazines.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Researched and gathered information to develop accurate and credible stories.
Sales Supervisor
Panera Cafe
08.2018 - 09.2022
- Effectively coached team members to reach weekly and monthly sales goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Cashier
Coffee Break Cafe
02.2013 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized various software applications to process customer orders.
Education
Bachelor of Science - Journalist
URBE
Venezuela05.2013
Skills
- Public opinion understanding
- Investigations expertise
- Interviewing skill
- Content Creation
- Public speaking abilities
- Self Motivation
- Team building
- Task Prioritization
- Excellent Communication
- Active Listening
- Interpersonal Communication
- Reliability
- Adaptability
- Problem-Solving
- Team Collaboration
- Critical Thinking
- Professionalism
- Organizational Skills
- Multitasking
- Improvisation
- Analytical Thinking
- Teamwork and Collaboration
Timeline
Journalist
Valparaiso Express
10.2022 - 06.2024
Sales Supervisor
Panera Cafe
08.2018 - 09.2022
Customer Service Cashier
Coffee Break Cafe
02.2013 - 01.2018
Bachelor of Science - Journalist
URBE
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