Mariana Hernandez
Converse,TX
Summary
Adept at trend forecasting and enhancing client relationships, I leveraged brand awareness and styling understanding to notably increase retail sales at Target. Skilled in product knowledge and customer service, I consistently delivered exceptional shopping experiences, fostering repeat business and driving revenue growth through strategic merchandising and effective team coaching.
Overview
6
6
years of professional experience
Work History
Style Consultant
Target
10.2020 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Participated in team meetings and staff training sessions.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Communicated with store employees to maintain conditions and appearance of retail area.
- Informed guests of appropriate products available to increase retail sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Maintained tasting room retail area and created merchandise displays.
- Upheld proper visual merchandising standards on retail floor and windows.
- Protected retail store assets by preventing shoplifter, vendor and store employee theft.
- Monitored trends in online retail to identify new opportunities for growth.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Educated multi-level retail associates about product attributes and benefits.
- Provided coaching and mentoring to employees.
- Helped clients to maintain independence and quality of life.
- Suggested improvements to content to enhance quality and accuracy.
- Helped clients create new outfits with existing clothing and accessories.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Used point-of-sale systems to process payments and check inventory levels.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to increase revenue.
Orthodontic Assistant
Gibson Orthodontics
06.2020 - 08.2020
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Staged tray for procedures by arranging dental instruments and equipment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Monitored patient comfort and safety during dental procedures.
Clothing Sales Associate
Uptown Cheapskate
05.2019 - 02.2020
- Cleaned, closed, and secured store at end of shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Operated cash register to complete cash, check and credit card transactions.
Cashier
Charleys Philly Cheese Steak
09.2018 - 10.2018
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Suggested and described items based on guest preferences.
- Entered food and beverage orders into POS system.
- Operated cash register to process sales transactions, handle cash and make change.
- Explained current promotions and new menu items.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Associate of Arts - Education
Texas State University
San Marcos, TX12.2025
High School Diploma -
Veterans Memorial High School
San Antonio, TX05.2020
Skills
- Trend forecasting
- Brand Awareness
- Client Relationship Building
- Color theory
- Product Knowledge
- Retail Operations
- Styling understanding
- Trend Analysis
- Product expertise
- Money Handling
- Trend knowledge
- Customer service and support
- Customer service and assistance
Languages
Spanish
Limited Working
Timeline
Style Consultant
Target
10.2020 - Current
Orthodontic Assistant
Gibson Orthodontics
06.2020 - 08.2020
Clothing Sales Associate
Uptown Cheapskate
05.2019 - 02.2020
Cashier
Charleys Philly Cheese Steak
09.2018 - 10.2018
Associate of Arts - Education
Texas State University
High School Diploma -
Veterans Memorial High School