Mariana Hernandez
Denver,CO
Summary
Driven professional with a proven track record in operations management and customer service, notably at Lowe’s Market. Excelled in enhancing work quality through innovation and fostering teamwork. Demonstrated exceptional communication skills, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cluster Area
Service Uniform
Denver Co
05.2023 - 09.2024
- worked in the sewing area offering precise and clean work
- I got involved in learning other areas to provide a better quality of work and gain better experience
Cashier
Lowe’s Market
Denver, CO
07.2022 - 04.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Manager
Lowe’s Market
Denver, CO
04.2020 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
John F. Kennedy High School
Denver, CO05.2023
Skills
- Operations Management
- Innovation and Creativity
- Teamwork and Communication
- Good Communication
- Customer service
Languages
Spanish / English
Timeline
Cluster Area
Service Uniform
05.2023 - 09.2024
Cashier
Lowe’s Market
07.2022 - 04.2023
Assistant Manager
Lowe’s Market
04.2020 - 04.2023
John F. Kennedy High School