Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Hernandez

Bridgeport,CT

Summary

I have hands-on experience, and I'm eager to learn new skills and advance knowledge. I have a proven track record of exceeding sales targets and providing effective product solutions to customers. I'm also adaptable and motivated, with a strong work ethic and and have the ability to thrive in either a team-based or individually motivated environment.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.

Overview

6
6
years of professional experience

Work History

Before and After School Care Assistant

Eason Community Cennter
06.2024 - Current
  • Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
  • Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
  • Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
  • Provided first aid and emergency response as required, prioritizing student health and safety at all times.
  • Promoted physical fitness among students through engaging outdoor games, sports activities.
  • Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
  • Managed daily attendance records, ensuring accurate documentation of student participation in the program.
  • Enhanced parent satisfaction by addressing concerns promptly, professionally, and compassionately.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Taught children to organize toys, wash hands, and share by leading by example.

Babysitter

Babysit
05.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Reassured children when upset providing emotional support and stability.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Supported educational development by assisting with homework and school projects.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.
  • Drove children to various activities such as dance, soccer, etc...




Toddler Teacher

Honeytree Preschool
03.2023 - 06.2024
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
  • Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
  • Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
  • Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
  • Incorporated music, art and literature into curriculum.
  • Established positive relationships with students and families.

Sales Associate

Target
08.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

American Eagle Store
08.2021 - 07.2022
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
  • Customers received merchandise recommendations based on their needs and preferences.
  • Assisted customers in enrolling in loyalty programs and submitting paperwork.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
  • Stayed on top of emerging trends and provided helpful customer service to help with product selection.
  • Trained new sales employees on effective sales, service, and operational strategies to maximize team performance.

Receptionist

Fairfield Dental Associates
06.2020 - 06.2021
  • Scheduled and confirmed appointments and meetings.
  • Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office.
  • Provided administrative support to staff members in a fast-paced environment.
  • Give guests accurate and precise information.
  • Kept track of visitors and screened them for access to the facility and inter-office personnel.
  • Make appointments and keep track of them on a calendar.
  • Maintain contact with clients and business associates.
  • Have direct contact with the customer service and sales teams.
  • Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
  • Greeted customers and visitors in person as well as over the phone.

Education

High School -

Fairchild Wheeler Interdistrict Multi-Magnet Campus
Bridgeport, CT
06.2021

Bachelor of Science - Dental Hygiene

Housatonic Community College
Bridgeport, CT
06-2026

Skills

  • Retail sales
  • Sales growth
  • Scheduling
  • Customer service
  • Organization skills
  • Telephone skills
  • Documentation and reporting
  • Sorting and labeling
  • Childcare
  • Language (Spanish)
  • Time management
  • Records management
  • Activities planning
  • Health and safety
  • Multitasking

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Before and After School Care Assistant

Eason Community Cennter
06.2024 - Current

Toddler Teacher

Honeytree Preschool
03.2023 - 06.2024

Sales Associate

Target
08.2022 - 11.2022

Sales Associate

American Eagle Store
08.2021 - 07.2022

Receptionist

Fairfield Dental Associates
06.2020 - 06.2021

Babysitter

Babysit
05.2019 - Current

High School -

Fairchild Wheeler Interdistrict Multi-Magnet Campus

Bachelor of Science - Dental Hygiene

Housatonic Community College

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