Mariana Hernandez Tello
New York,NY
Summary
I'm 23 years old, I'm Mexican. I'm a social girl and I like to help people as much as possible. I am very clean and organized person with my ideas and my workplace. I like to get involved, be helpful and stay busy most of the time. It is known that workers are the first impression of any place you visit. That's why I make sure to maintain an impeccable and at the same time elegant physical presentation, always with a sincere smile on my face and above all a lot of professionalism. I speak Spanish fluently since it's my first language and I also speak, read and write English very well. I am here to look for a better chance at life, and this is my beginning.
Overview
3
3
years of professional experience
Work History
Cashier Helper
Semicolon Cafe
New York City, NY
05.2024 - Current
- Provided excellent customer service while ringing up purchases quickly and accurately.
- Verified prices of items using price look-up codes and scanners.
- Operated POS systems efficiently by entering data accurately into registers.
- Processed payments including credit cards, checks, gift cards, coupons.
- Greeted customers in a friendly and professional manner.
Hostess
Philippe Chow Downtown
New York City
03.2021 - 04.2022
- Greeted customers upon arrival and escorted them to their tables in a courteous and professional manner
- Managed reservations and coordinated with restaurant staff to ensure efficient customer flow
- Provided information about the menu and daily specials, answering questions and making recommendations
- Maintained cleanliness and presentation of the restaurant entrance and waiting area
- Collaborated with the team to ensure a smooth dining experience for customers
- Handled incoming calls and emails from customers, addressing their inquiries and resolving issues efficiently
- Followed customer service protocols to ensure customer satisfaction in every interaction.
Hostess
Estiatorio Milos Midtown
New York City
01.2022 - 03.2022
- Greeted customers upon arrival and escorted them to their tables in a courteous and professional manner
- Handled incoming calls and emails from customers, addressing their inquiries and resolving issues efficiently
- Managed reservations and coordinated with restaurant staff to ensure efficient customer flow.
Education
High School -
Escuela Superior de Intérpretes, Traductores e Idiomas
11.2019
Skills
- Team work
- Costumer Service
- Work Under Pressure
- Communication
- Service Quality
- Organization
- Guest reception
- Cash Register Operation
Age
23
Birthdate
06/30/01
Personal Information
Nationality: Mexican
Languages
- Spanish, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Hobbies and Interests
- Fashion
- Beauty Industry
- Ecommerce
Projects
E-commerce / Marketplace, 10/2023, Present, Expand the brand presence into new markets, leveraging digital marketing strategies and strategic partnerships. Enhance the customer experience on our website by implementing improvements in navigation, design, and functionality to increase conversions.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier Helper
Semicolon Cafe
05.2024 - Current
Hostess
Estiatorio Milos Midtown
01.2022 - 03.2022
Hostess
Philippe Chow Downtown
03.2021 - 04.2022
High School -
Escuela Superior de Intérpretes, Traductores e Idiomas
Similar Profiles
Wilmer HiraldoWilmer Hiraldo
Barista; Sales Associate at Semicolon CafeBarista; Sales Associate at Semicolon Cafe
Alberto Anderson GuzmanAlberto Anderson Guzman
Barista at Semicolon cafeBarista at Semicolon cafe
Alberto Anderson GuzmanAlberto Anderson Guzman
Barista at Semicolon CafeBarista at Semicolon Cafe