Mariana Herrera
Long Beach,CA
Summary
Dynamic leader and problem-solver with a history of excellence in high-pressure environments, including the United States Army. Fluent in Spanish with exceptional team collaboration and leadership skills, I have a proven track record of enhancing team proficiency and customer satisfaction. Specialized in logistics, community education, and sales strategy optimization, maintaining 100% accountability of critical resources.
Overview
3
3
years of professional experience
Work History
Project Aid
Long Beach Fire Department
09.2023 - Current
- Logistics- Movement of Fire Department apparatus, supplies, and equipment
- Maintenance- Maintaining Fire equipment by restocking supplies, minor assembly of equipment, fueling apparatus, and other miscellaneous tasks
- Special Events- Primarily restocking and maintaining event medical bags, clipboards, AED's, gurneys, and ambulances
- Community Emergency Response Team (CERT)- Assisting and conducting CERT operations and managing the programs equipment
- Public Education- Educating the Long Beach public and community groups in fire prevention and disaster preparedness
- Office Administration- Assist clerical staff in office tasks, keep track of Community Services supplies, making copies, file important paperwork
- Headquarters Operations- Assisting headquarters personnel
US Army Combat Engineer
United States Army
08.2021 - Current
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations
- Maintained 100% accountability of assigned equipment and personnel
- Maintained detailed records of all individuals, allowing for easy retrieval and analysis when needed
- Placed explosives and performed mine-sweeping activities on land
- Ensured mission success with diligent planning, coordination, and execution of various tasks
- Increased unit proficiency by leading training exercises in demolitions, mine warfare, and obstacle construction
- Trained in use of tear gas, passive ordnance, and explosives
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments
- Coached and mentored new recruits for motivated, high-performing teams
Sales Associate
Victoria's Secret & PINK
01.2022 - 10.2023
- Created and implemented impactful sales strategies to increase product sales with existing customers
- Built relationships with customers to encourage repeat business
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges and refunds in accordance with store policy
- Resolved shipment issues promptly while maintaining professional rapport with customers, leading to higher levels of satisfaction
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales
Education
High School Diploma -
Chandler High School
Chandler, AZ05.2022
Certification - Medical Assisting
East Valley Institute of Technology
Mesa, AZ05.2022
Skills
- Bilingual: Fluent in Spanish
- Customer Relationship Management
- Work Planning and Prioritization
- Team Collaboration
- Problem-solving skills
- Customer Service
- Database Administration
- Document Preparation
Timeline
Project Aid
Long Beach Fire Department
09.2023 - Current
Sales Associate
Victoria's Secret & PINK
01.2022 - 10.2023
US Army Combat Engineer
United States Army
08.2021 - Current
High School Diploma -
Chandler High School
Certification - Medical Assisting
East Valley Institute of Technology