Mariana Hotca
Skokie,IL
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
11
11
years of professional experience
Work History
Clinical Care Manager, Cheef of Staff
CJE Senior Life- Weinberg Community
02.2022 - 01.2024
- Hire competent staff members and actively see their performance
- Provide supervision to personal care staff members, ensuring proper, effective delivery of services, appropriate staffing levels, and distribution of work
- Ensure staff is skilled and knowledgeable in the service delivery process and operations
- Oversee the Orientation process of new hires, interview selection of candidates, in-person training, payroll, benefits packages, and clock card
- Maintain and perform yearly, and quarterly performance reviews for 55+ direct reports
- Develop and maintain in-house educational services related to residents’ needs and employee continuous education development
- Plan Service assignments, establish operational priorities and strive to optimize the utilization of all resources
- Make sound decisions that recognize the essential elements of a problem, and act within the limits of authority, take steps to prevent and minimize the recurrence of a problem
- Continuously analyze and evaluate results and develop approaches to improve performance/achievements
- Act within an established area of authority and follow prescribed administrative procedures and policies, make sound and effective budgetary decisions
- Imitate collective actions to ensure desired outcome(s) whenever necessary within limits of authority or seek necessary approval to achieve positive results
- Conduct morning meetings to update staff on recent updates/events
- Keep informed of current developments, trends, and practices that pertain to the overall success of the program’s goals and objectives
- Serve as an active member of the Resident Service Management Team in process review, development, coordination, and management
- Represent the facility and the company to governmental agencies, professional organizations, community groups, and other appropriate public agencies/groups
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families
- Assist nursing personnel in staff training and ensure frequent audits and performed on medication sheets
- Oversees adherence to company policy regarding the administration and reminders of medication
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements
- Continually explores means of revenue enhancement and expense reduction.
- Gathered, organized and input information into digital database.
- Participated in team-building activities to foster teamwork and collaboration.
Intake Specialist /QA (contract)
ABCOR Home Health
06.2021 - 10.2021
- Process all incoming referrals
- Asses and decide whether the patient qualifies for services
- Collect admission documents needed for compliance
- Run insurance and determine insurance eligibility and authorization
- Closely communicate with the liaison and Register Nurse to ensure discharge and admission
- Closely review, follow up and monitor post-admission documentation in compliance with state law.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Attended case reviews and provided feedback on client progress.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Monitored progress towards service plan goals.
Client Care Coordinator/Caregiver Manager
Home Instead Senior Care
02.2013 - 05.2021
- Work with caregivers and families to develop, implement coordinate client care
- Work with clients' families on various issues that may arise and ensure resolutions
- Demonstrate open effective communication with families, clients, franchise owners, Social Workers, Home Health, and Hospice.
- Trained staff on operating procedures and company services.
- Supported patient care excellence via planning and interpretation of programs.
- Managed timely and effective replacement of damaged or missing products.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered proactive outreach initiatives aimed at deepening relationships with key accounts, driving increased revenue opportunities over time.
- Completed resident assessments in accordance with current regulations and guidelines.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
Medical Assistant/Office Manager
Prima Medical
01.2013 - 06.2016
- Assisted providers with clinical duties such as physical examination, vital signs, EKG, and phlebotomy
- Document in the patient chart to maintain accuracy in accordance with HIPPA
- Responsible for providing supervision of coordination of quality
- Daily collaboration with Home health, hospice, nursing department, billing, clinical team clinical therapy service to the patients
- Perform daily communication with clinical staff as required to advise on patient care and problem-solving.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Measured patient pulse oximetry.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collected and documented patient medical information such as blood pressure and weight.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed EKGs and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Prepared lab specimens for diagnostic evaluation.
Education
License Practice Nurse LPN- Attending School - Nursing
Americare Technical Institute
Park Ridge, IL01.2025
Certified Nursing Assistant -
Lincolnwood
01.2014
Pharmacy Technician -
Oakton Community Collage
01.2010
Skills
- Physician assistance
- Heartsaver CPR AED (CPR AED)
- Personnel Oversight
- Basic Life Support for Health Care Providers
- Community Health Services
- Staff Development
- Crisis Response
- Supervisory Experience
- Clinical education
- Individual Counseling
- Patient assistance and service
- Procedure Implementation
- Patient Evaluation
Timeline
Clinical Care Manager, Cheef of Staff
CJE Senior Life- Weinberg Community
02.2022 - 01.2024
Intake Specialist /QA (contract)
ABCOR Home Health
06.2021 - 10.2021
Client Care Coordinator/Caregiver Manager
Home Instead Senior Care
02.2013 - 05.2021
Medical Assistant/Office Manager
Prima Medical
01.2013 - 06.2016
License Practice Nurse LPN- Attending School - Nursing
Americare Technical Institute
Certified Nursing Assistant -
Lincolnwood
Pharmacy Technician -
Oakton Community Collage
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