Mariana Jaramillo
Elizabeth,NJ
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excellent in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hobby Lobby
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Export Office Agent
Choice Aviation
08.2024 - 10.2024
- Assisted clients with inquiries and provided accurate information to meet their needs.
- Improved satisfaction by addressing customer concerns and resolving issues efficiently.
- Facilitated communication between clients and internal teams to ensure smooth operations.
- Delivered exceptional service by managing requests and maintaining professionalism.
- Handled documentation for streamlining processes and improving workflow.
Server
Noches De Colombia Elizabeth
06.2021 - 06.2024
- - Greet customers, present the menu, and explain the chef's specialties.
- - Answer questions related to the menu and offer dish suggestions.
- - Take food and drink orders from customers.
- - Relay food and drink orders to the kitchen staff.
- - Carry trays of food or drinks from the kitchen to the dining tables.
- - Remove dirty dishes and glasses and clean tables after customers finish eating.
- - Prepare detailed checks and receive payments from customers.
- - Set up dining areas, refill condiments, and stock service areas.
Education
High School Diploma -
Institución Educativa Lestonnac
Colombia, Pereira12-2021
Skills
- Food Running
- Guest Engagement
- Order Management
- Beverage Preparation
- Supply Restocking
- Order Accuracy
- POS operation
- Professional Appearance
- Food safety understanding
- Liquor, wine, and food service
- Cash Handling
- Menu knowledge
- Suggestive Selling
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
- POS system operation
- Retail store operations
- Merchandise display
- Display setup
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Hobby Lobby
10.2024 - Current
Export Office Agent
Choice Aviation
08.2024 - 10.2024
Server
Noches De Colombia Elizabeth
06.2021 - 06.2024
High School Diploma -
Institución Educativa Lestonnac
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