Proven Customer Service Representative at Kwik Serv Plumbing, Heating & Cooling, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling and efficient problem-solving. Excelled in Microsoft Office Suite, boosting productivity and customer satisfaction. Achieved positive feedback, demonstrating exceptional active listening and computer proficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kwik Serv Plumbing, Heating & Cooling
09.2022 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Followed up with customers about resolved issues to maintain high standards of customer service.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sought ways to improve processes and services provided.
Cashier
Luke's of Mundelein
06.2021 - 07.2022
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Supported marketing initiatives by setting up and maintaining promotional displays.
Performed cash, card and check transactions to complete customer purchases.
Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Mundelein High School
Mundelein, IL
06.2023
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Call center experience
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Microsoft Excel
Complaint resolution
Payment Processing
Professional telephone demeanor
Microsoft Outlook
Scheduling
Follow-up skills
Product Knowledge
Paperwork Processing
Appointment Scheduling
Order Processing
Documentation
Microsoft Office Suite
Microsoft PowerPoint
Prioritization
Technical Support
Product Sales
Account updating
Spreadsheets
Receiving support
Delivery Scheduling
Credit adjustments
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Kwik Serv Plumbing, Heating & Cooling
09.2022 - Current
Cashier
Luke's of Mundelein
06.2021 - 07.2022
High School Diploma -
Mundelein High School
Similar Profiles
Sara WhiteleySara Whiteley
Customer Service Representative at Aire Serv Heating And CoolingCustomer Service Representative at Aire Serv Heating And Cooling