Summary
Overview
Work History
Education
Skills
Languages
Awardsachievementshobbiesinterests
Languages
Accomplishments
Timeline
Generic

Mariana JIMENEZ

Roswell,GA

Summary

Proven track record of enhancing customer satisfaction at PUBLIX SUPERMARKET, adept in managing high-volume operations and resolving complaints with a positive demeanor. Fluent bilingualism facilitated effective communication across diverse clientele. Excelled in travel planning and sensitive material handling, demonstrating a blend of exceptional customer service skills and meticulous organizational abilities.

Overview

38
38
years of professional experience

Work History

Deli Clerk

PUBLIX SUPERMARKET
Roswell, GA
03.2022 - Current
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.
  • Assessed customer needs, evaluated food allergies, and suggested additional menu items as appropriate.
  • Warmly greet 50+ visitors to promote great customer service and a positive ordering experience.
  • Resolved customer complaints quickly while maintaining a polite demeanor.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Stocked shelves with fresh items daily.

Event Consultant

PUBLIX SUPERMARKET
Alpharetta, GA
11.2017 - 02.2022
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Reviewed invoices from vendors promptly upon receipt and processed payments accordingly.
  • Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
  • Handled customer service inquiries related to specific events or venues.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Assisted the customer service department with administrative jobs which included, taking payments, answering customers questions, and providing money orders

Bakery Associate/Deli Clerk

PUBLIX SUPERMARKET
Alpharetta, GA
07.2002 - 11.2017
  • Talked pleasantly with customers while taking orders and promoted a positive image for business.
  • Coordinated with the bakery team to fulfill large orders and special event requests.
  • Managed inventory levels by restocking shelves as needed.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.
  • Stayed on top of changes in the bakery menu to provide customers with optimal service.
  • Managed customer complaints and resolved issues in a timely and professional manner.
  • Recommended, selected, and located merchandise based on customer desires.
  • Provided excellent customer service to foster satisfaction and loyalty.

Bilingual Secretary

CARBONES DEL ZULIA, S.A. (CARBOZULIA) PETROLEUM COMPANY
02.1987 - 07.1997
  • Secretary for the President and Vice President of the company, while also being the secretary for marketing, public relations, administration, and legal.
  • Conducted one office tour and one coal mine tour a month for international executives and clients.
  • Maintained confidential records and files using paper filing systems as well as electronic databases.
  • Composed letters, memos, and other correspondence in both languages to ensure the accuracy of the content.
  • Organized travel arrangements, such as flights, hotels, and car rentals. for executives on business trips.
  • Handled incoming calls and directed callers to the appropriate department or employee.
  • Sorted and distributed incoming faxes, letters, and emails for office distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
  • Greeted clients in a professional manner, assisted with their requests and directed them to the appropriate personnel.
  • Operated office equipment such as computers, printers, scanners or photocopiers when needed by staff members.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Provided administrative support to the executive staff by managing calendars, scheduling meetings and responding to inquiries.

Education

BBA - Business Administration

Rafael Urdaneta University
Maracaibo, Venezuela
07.1995

Certificate of Attendance - Introduction to Medical insurance Billing/Coding

Medix School
Smyrna, GA
11.2002

Management Course Training Program - Spanish, English

Dale Carnegie
Maracaibo, Venezuela
08.1987

Skills

  • Excellent customer service skills
  • Customer service documentation
  • Customer service and support
  • Fluent bilingualism
  • File management
  • Sensitive material handling
  • Travel administration
  • Travel planning
  • Documentation and recordkeeping
  • Written communication

Languages

  • English
  • Spanish

Awardsachievementshobbiesinterests

  • 5, 10, 15, 20 years Publix Awards Recognition
  • Gold Medal Exceptional Customer Services
  • Love to Read
  • Interest in learning all the time

Languages

English
Professional
Spanish
Native/ Bilingual

Accomplishments

  • Gold Medal Exceptional Customer Services Award (Publix)
  • ⁃ 5, 10, 15, and 20 years Publix Awards Recognition.

Timeline

Deli Clerk

PUBLIX SUPERMARKET
03.2022 - Current

Event Consultant

PUBLIX SUPERMARKET
11.2017 - 02.2022

Bakery Associate/Deli Clerk

PUBLIX SUPERMARKET
07.2002 - 11.2017

Bilingual Secretary

CARBONES DEL ZULIA, S.A. (CARBOZULIA) PETROLEUM COMPANY
02.1987 - 07.1997

BBA - Business Administration

Rafael Urdaneta University

Certificate of Attendance - Introduction to Medical insurance Billing/Coding

Medix School

Management Course Training Program - Spanish, English

Dale Carnegie

Similar Profiles

CREATE PROFILE
Mariana JIMENEZ