Formerly arriving in this country fourteen years ago with no English, I embraced the challenge and mastered the language through determination, hard work, and real world learning. Over the years, I’ve held virtually every role in our industry front desk to management, and each position helped shape my growth. My passion lies in people: mentoring team members, creating a respectful and supportive work environment, and building strong relationships with both guests and staff. I also excel at managing operations, handling budgets, and fostering client loyalty. Hospitality isn’t just a job for me, it’s a career I deeply care about.
Overview
11
11
years of professional experience
Work History
General Manager
O'Reilly Hospitality Management, LLC
05.2019 - Current
Oversee all hotel operations, including financial management, human resources, housekeeping, maintenance, kitchen, banquet services, and front desk management.
Develop and execute forecasting models and annual budget plans, ensuring financial goals and profitability targets are consistently met.
Lead revenue management strategies, achieving top performance in occupancy rates and RevPAR within the competitive market.
Spearhead sales and marketing efforts, including relationship building and sales calls, resulting in increased bookings and repeat business.
Ensure compliance with city regulations, permits, and licenses, maintaining the highest standards of legal and operational requirements.
Drive high guest satisfaction scores through exceptional service, guest relations, and loyalty program enrollments.
Foster team retention by creating a positive culture, promoting employee engagement, and providing ongoing training and development opportunities.
Manage budgets, control expenses, and streamline operations through accounting oversight, invoice processing, and supply chain management.
Maintain property standards without renovations, ensuring the hotel consistently looks new and well-maintained.
Implement preventive maintenance programs to preserve property value and reduce long-term costs.
Earned awards for workplace culture, employee morale, and operational excellence.
10 yrs 11 mos
Assistant General Manager
O'Reilly Hospitality Management, LLC
03.2017 - 05.2019
Supported the General Manager in daily operations, including forecasting, budget preparation, and regulatory compliance to optimize performance.
Contributed to revenue growth and operational improvements, helping the property earn recognition as the most improved hotel in the first year.
Supervised cross-departmental teams, ensuring seamless operations and superior guest experiences.
Managed financial reporting, budget tracking, and cost-control measures to optimize profitability.
Assisted in implementing marketing and sales strategies to attract new business and build client relationships.