Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Mariana Kerr

Oak Point

Summary

Formerly arriving in this country fourteen years ago with no English, I embraced the challenge and mastered the language through determination, hard work, and real world learning. Over the years, I’ve held virtually every role in our industry front desk to management, and each position helped shape my growth. My passion lies in people: mentoring team members, creating a respectful and supportive work environment, and building strong relationships with both guests and staff. I also excel at managing operations, handling budgets, and fostering client loyalty. Hospitality isn’t just a job for me, it’s a career I deeply care about.

Overview

11
11
years of professional experience

Work History

General Manager

O'Reilly Hospitality Management, LLC
05.2019 - Current
  • Oversee all hotel operations, including financial management, human resources, housekeeping, maintenance, kitchen, banquet services, and front desk management.
  • Develop and execute forecasting models and annual budget plans, ensuring financial goals and profitability targets are consistently met.
  • Lead revenue management strategies, achieving top performance in occupancy rates and RevPAR within the competitive market.
  • Spearhead sales and marketing efforts, including relationship building and sales calls, resulting in increased bookings and repeat business.
  • Ensure compliance with city regulations, permits, and licenses, maintaining the highest standards of legal and operational requirements.
  • Drive high guest satisfaction scores through exceptional service, guest relations, and loyalty program enrollments.
  • Foster team retention by creating a positive culture, promoting employee engagement, and providing ongoing training and development opportunities.
  • Manage budgets, control expenses, and streamline operations through accounting oversight, invoice processing, and supply chain management.
  • Maintain property standards without renovations, ensuring the hotel consistently looks new and well-maintained.
  • Implement preventive maintenance programs to preserve property value and reduce long-term costs.
  • Earned awards for workplace culture, employee morale, and operational excellence.
  • 10 yrs 11 mos

Assistant General Manager

O'Reilly Hospitality Management, LLC
03.2017 - 05.2019
  • Supported the General Manager in daily operations, including forecasting, budget preparation, and regulatory compliance to optimize performance.
  • Contributed to revenue growth and operational improvements, helping the property earn recognition as the most improved hotel in the first year.
  • Supervised cross-departmental teams, ensuring seamless operations and superior guest experiences.
  • Managed financial reporting, budget tracking, and cost-control measures to optimize profitability.
  • Assisted in implementing marketing and sales strategies to attract new business and build client relationships.
  • 2 yrs 3 mos

Food and Beverage Director/ Executive Chef

O'Reilly Hospitality Management, LLC
10.2014 - 03.2017
  • Oversaw kitchen operations, ensuring quality control, food safety, and timely service.
  • Created and managed forecasting and budget plans for food, liquor, and labor costs, consistently achieving profitability targets.
  • Trained and supervised kitchen staff, maintaining high performance and morale.
  • Developed seasonal menus and streamlined inventory management to minimize waste and optimize efficiency.
  • Enforced compliance with health and safety regulations, ensuring operational excellence.
  • 2 yrs 6 mos

Education

Bachelor's in Hospitality And Culinary Arts -

Colegio Superior De Gastronomia
Mexico City

Skills

  • Leadership and team building
  • Problem resolution
  • Staff training & development
  • Delegation and accountability
  • Cultural sensitivity and diversity management
  • Creating memorable guest experiences
  • Loyalty program optimization
  • Quality Assurance and brand standards
  • Operations Management
  • Budgeting and forecasting
  • Revenue management
  • Profit & Loss
  • CAPEX planning
  • Corporate partnerships and event sales

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

General Manager

O'Reilly Hospitality Management, LLC
05.2019 - Current

Assistant General Manager

O'Reilly Hospitality Management, LLC
03.2017 - 05.2019

Food and Beverage Director/ Executive Chef

O'Reilly Hospitality Management, LLC
10.2014 - 03.2017

Bachelor's in Hospitality And Culinary Arts -

Colegio Superior De Gastronomia