Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana King

Key West

Summary

Dynamic professional with over 20 years in customer service and operations management, notably at Ocean Properties Hotels Resorts. Proven track record in enhancing guest satisfaction through exceptional problem-solving and staff training initiatives. Bilingual in English and Spanish, skilled in fostering teamwork and maintaining high-quality standards across all departments.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Historic Tours of America
02.2025 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Regional Sales Coordinator

Ocean Properties Hotels Resorts
06.2023 - 02.2025
  • Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
  • Met monthly sales targets consistently through proactive outreach efforts such as email campaigns, cold calls, and networking events.
  • Maintained accurate records of all group bookings, payments, and correspondence using CRM software.

Front Desk Supervisor

Ocean Properties Hotels Resorts
02.2023 - 06.2023
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Property Manager

Ocean Properties Hotels Resorts
01.2015 - 01.2023
  • Managed daily operations for smooth functioning of the inn, ensuring high-quality standards in all departments.
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.

Front Office Receptionist

Ocean Properties Hotels Resorts
08.2011 - 01.2015
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
  • Processed financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.
  • Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.

Education

High School Diploma -

University High School
Orlando, FL
05-2005

Skills

  • Operations and Property Management
  • Customer Service in various industries for over 20 years
  • Bilingual: fluent in English and Spanish
  • Staff Management
  • Problem-solving
  • Interpersonal communication
  • Decision-making

Timeline

Assistant Store Manager

Historic Tours of America
02.2025 - Current

Regional Sales Coordinator

Ocean Properties Hotels Resorts
06.2023 - 02.2025

Front Desk Supervisor

Ocean Properties Hotels Resorts
02.2023 - 06.2023

Property Manager

Ocean Properties Hotels Resorts
01.2015 - 01.2023

Front Office Receptionist

Ocean Properties Hotels Resorts
08.2011 - 01.2015

High School Diploma -

University High School

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