MARIANA LAM

• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Maintained filing system for records, correspondence and other documents.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Responded to customer inquiries via phone or email in a professional manner.
• Processed payroll accurately ensuring all employees were paid on time.

• A member of Southern California's Second busiest Starbucks
• Understanding of various drinks, ingredients, and preparation methods.
• Memorization of over 50 menu items to adapt to customization beverages.
• Assisted training new hires on menu items, computer systems, company standards, and customer service expectations.
• Time Management: I thrive in fast-paced environments and possess exceptional time management skills. I excel at multitasking, prioritizing tasks, and delivering prompt service without compromising quality or customer satisfaction

• Supervised students during lunch periods, ensuring their safety and adherence to school rules and policies.
• Monitored and addressed conflicts or disciplinary issues promptly and appropriately.
• Conducted regular inspections of the lunch area to ensure cleanliness and sanitation standards were met.
• Communicated effectively with parents regarding student behavior or incidents, demonstrating professionalism and empathy.

-As a party host I was responsible of an entirety of often times over 20 people and multiple families per shift.

-Ensuring guests had a comfortable and smooth party for them and their children.

-Served all party guests dinner,dessert, and ensured the birthday celebrations were up to par.

-Guest services also included presenting the bill, adding to their package, and recommendations for their time with us in order to provide a more meaningful experience.

• Set up a workstation daily to accommodate daily demands
• Worked hands on to ensure customer satisfaction
• Engaged customers in the process to provide a memorable experience
• Followed health and safety protocols for guest and employee benefit

• Greeted customers warmly and provided attentive service, fostering a positive and friendly atmosphere.
• Prepared a wide range of juices, smoothies, and other beverages according to customer preferences and recipes.
• Operated juicing equipment, blenders, and other tools safely and efficiently.
• Ensured cleanliness and sanitation of workstations, equipment, and utensils, following health and safety guidelines.
• Collaborated with team members to maintain a smooth workflow during peak hours, supporting each other as needed.