Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Marianna Lamar

Marianna Lamar

Business Payroll
Phoenix,AZ

Summary

Dynamic professional with a proven track record at Bank of America, enhancing team performance and driving sales growth through effective client solutions. Expert in deescalating difficult situations and proficient in UCRS, WAVE, and BOLT. Achieved a high client retention rate by applying consultative approaches and developing long-term relationships. Skilled in customer service and leveraging Word Office suite for strategic account management.

Overview

7
7
years of professional experience

Work History

Business Payroll Consultant

ADP
04.2025 - Current
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring the provision of cutting-edge solutions to clients.
  • Created detailed documentation outlining company-specific payroll policies and procedures to ensure consistent application across the organization.
  • Trained new team members on payroll processes, contributing to a knowledgeable and cohesive workforce.
  • Managed complex payroll projects for multiple businesses, ensuring timely and accurate delivery of services.

Advance Client Soultions

Bank of America
10.2020 - 01.2024
  • Mentored junior team members to enhance their skills and improve overall team performance.
  • Facilitated knowledge sharing within the organization through regular presentations on industry trends and best practices.
  • Drove sales growth by developing customized proposals that effectively communicated the value proposition of our services to potential clients.
  • Managed, inspired, and trained team to get to heart of clients' business problems and discover potential solutions.
  • Developed long-term relationships with key clients, leading to repeat business and increased revenue.
  • Applied consultative approach to client relationship development, resulting in client retention rate of Number%.

Account Mangment

JPMorgan Chase
05.2024 - Current
  • Identified potential risks within the portfolio of managed accounts, developing mitigation strategies to ensure continued success.
  • Conducted comprehensive market analysis to identify trends and develop competitive strategies for account growth.
  • Organized client events and presentations to showcase product offerings, enhancing brand awareness and fostering loyalty among customers.
  • Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
  • Provided account oversight, validating practices and verifying contract compliance.
  • Maximized client retention through attentive relationship management and proactive problem-solving efforts.
  • Improved customer satisfaction by implementing strategic account plans and tailored solutions.

Credit Assistant

Bank of America
12.2018 - 10.2020
  • Assist customers in finding ways to meet their financial obligation to prevent them from falling further past due
  • Handle inbound calls with the objection of collecting on delinquent accounts that vary from 0-180 days past due
  • Understand a client’s needs and ask probing questions to better understand of the client’s financial situation
  • Using my work knowledge to deescalate difficult situations.

Education

Hiigh school dipolma -

01.2011

Skills

  • Proficient with UCRS, WAVE, and BOLT , First Support
  • Deescalating difficult situations
  • Customer Service
  • Navigating through multiple screens
  • Knowledge in Word Office and Power Point ,Word Exl

Timeline

Business Payroll Consultant

ADP
04.2025 - Current

Account Mangment

JPMorgan Chase
05.2024 - Current

Advance Client Soultions

Bank of America
10.2020 - 01.2024

Credit Assistant

Bank of America
12.2018 - 10.2020

Hiigh school dipolma -

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Marianna LamarBusiness Payroll