Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Lopez

Kissimmee,FL

Summary

Results-driven retail sales professional with a proven track record of enhancing productivity and achieving sales targets. Expertise in customer service, inventory management, and strategic sales development, leading to improved operational efficiency. Strong communication and problem-solving skills foster exceptional customer experiences and effective team collaboration. Career aspirations include leveraging skills in a dynamic retail environment to drive growth and innovation.

Overview

12
12
years of professional experience

Work History

Sales Associate

Kate spade
Orlando, FL
10.2023 - Current
  • Greet customers upon entering the store with a smile, sell, and upsell luxury merchandise, including designer purses, jewelry, shoes, and clothes.
  • Offer alternative options for items that are out of stock, or check other stores for availability, and ship to home when available and in stock.
  • Price check for customers when needed, cashiering, and replenishment.
  • Keep the back room tidy and clean! And well-organized.

Owner Services

Vistana Signature Experiences
Orlando, FL
01.2017 - 06.2019
  • Vacation Planning Counselor, make reservations, cancel reservations, and help owners best utilize their timeshare ownership.
  • Convert week to Starwood Preferred Guest Star Points.
  • Analyzed customer feedback to improve service offerings and client satisfaction.
  • Points, packages, and take HOA payments.
  • Researched destinations, attractions and activities that met customer criteria.
  • Booked transportation and hotel reservations using computer or telephone.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Processed payments from customers using credit cards and other payment systems.
  • Responded promptly to customer inquiries via phone, email and live chat platforms.

Front Desk Agent

Best Western
Fort Walton Beach, FL
01.2016 - 01.2017
  • Front office duties include greeting guests, answering phones, booking reservations, canceling reservations, and cashiering.
  • Concierging, informing, and promoting all four Best Western Rewards programs to guests, PBX, room rack, and visual matrix PMS.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Provided information about hotel amenities, services, and local attractions.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Assisted with luggage handling for incoming guests.
  • Verified accuracy of room rates and other charges during check-in process.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Efficiently managed customer complaints ensuring satisfaction.

Sales Associate

Janie and Jack
Orlando, FL
11.2014 - 04.2015
  • Basic customer service, greet customers, POS system, cash handling.
  • Promoting Janie and Jack cards, stocking and restocking merchandise, and changing the layout of the store according to the season and holidays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Processed credit card transactions quickly and securely.

Pool Attendant

Blue Heron Beach Resort
Orlando, FL
07.2013 - 11.2014
  • Greeted customers upon arrival at the pool area.
  • Coordinating and verifying inventory for the pool and groundskeeping area.
  • Responsible for maintaining the pool area clean and organized.
  • Maintained a friendly and welcoming environment for all pool users.
  • Folded and stacked clean towels to prepare for guests.
  • Collected used towels and properly disposed of waste.
  • Inspected equipment regularly to ensure proper functioning.
  • Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
  • Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
  • Provided assistance and guidance to guests regarding pool facility use.
  • Managed crowd control during peak hours to prevent overcrowding in the pool area.
  • Completed day-to-day duties accurately and efficiently.
  • Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

GED -

Adult Learning Center of Osceola
Kissimmee, FL
05-2012

Skills

  • Customer service
  • Point of sale operation
  • Teamwork and collaboration
  • Merchandising
  • Sales
  • Retail sales
  • Front desk
  • Upselling
  • Guest relations
  • Organizational skills
  • Microsoft Office
  • Bilingual
  • Time management
  • Cash handling
  • Data entry
  • Clerical experience
  • Computer literacy
  • Filing
  • Stocking and receiving
  • Reliable and punctual
  • Adapt to diverse groups
  • Friendly and outgoing
  • Written and oral communication skills

Languages

  • English, Fluent
  • Spanish, Intermediate

Timeline

Sales Associate

Kate spade
10.2023 - Current

Owner Services

Vistana Signature Experiences
01.2017 - 06.2019

Front Desk Agent

Best Western
01.2016 - 01.2017

Sales Associate

Janie and Jack
11.2014 - 04.2015

Pool Attendant

Blue Heron Beach Resort
07.2013 - 11.2014

GED -

Adult Learning Center of Osceola

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Mariana Lopez