Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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MARIANA LOPEZ

MARIANA LOPEZ

Miami,Florida

Summary

Administrative / Personal Assistant who provides high-level administrative support to individuals, often handling a wide range of tasks to streamline their employer’s personal and professional life. Responsibilities typically include managing schedules, organizing meetings, making travel arrangements, handling correspondence, running errands, and maintaining confidential records. With strong organizational skills, discretion, adaptability, and the ability to multitask effectively in a fast-paced environment, making sure that daily operations run smoothly and efficiently.

Overview

27
27
years of professional experience

Work History

Administrative/Personal Assistant (Part Time)

Whisenand and Turner Law Firm
06.2023 - Current
  • Provide comprehensive administrative support to the management team, ensuring efficient day-to-day office operations. Maintain both electronic and physical filing systems. Manage attorney timesheets using TimeSolv , prepare PowerPoint and Canvas presentations, edit Word documents, and handle proofreading tasks with attention to detail. Coordinate travel arrangements and reservations for the firm’s attorneys, conference room reservations, arrange zoom calls, office payments, internal calls, office supplies and private shipments.
  • On the other hand I provide support for any personal tasks required by the CEO. Beyond traditional office tasks, I seamlessly transition into a Personal Assistant role, offering high-level support for household and personal needs including but not limited to coordinating vendors appointments and payments from landscaping, farm equipment maintenance, appliances repairs, personal car insurance payments, car maintenance, sun pass, dog sitters, travels, hotels, wardrobe shopping, etc.

Administrative Assistant (Part Time)

Sadaic Latin Copyrights
07.2022 - Current
  • Consolidate and reconcile royalty statements from various sources. Prepare reports, oversee payments, and coordinate with accountants, auditors, and reporting agencies. Manage both physical and electronic files and maintain the manager’s calendar. Perform data entry, process office payments, make bank deposits, and track expenses. Identify additional royalty streams for existing works, provide customer service in English and Spanish.

Customer Service Supervisor

Latin Wave
11.2001 - 02.2003
  • Led a team of agents, driving performance and ensuring exceptional customer service in a high-paced sales environment. I developed effective call scripts and sales techniques increasing conversion rates and consistently exceeded revenue targets. By closely monitoring key metrics—such as handling time, resolve rates, and customer satisfaction—I optimized workflows and improved team productivity. I provided individualized coaching and conducted regular performance reviews to help team members reach their potential while maintaining a positive, collaborative atmosphere through daily briefings. In addition to resolving escalated customer issues with efficiency and empathy, I worked cross-functionally with sales and marketing teams to align our efforts with broader company initiatives. Leveraging CRM and call center software, I tracked performance indicators and provided actionable insights to senior management. Recognized for maintaining high employee morale and retention, I balanced accountability with strong support to foster a motivated and results-driven team.

Customer Service Supervisor

Telcel BellSouth
09.2000 - 04.2001
  • Oversaw a team of call center agents, driving performance in a fast-paced telecommunications environment. Developed call scripts and coaching strategies to improve customer satisfaction and boost first-call resolution rates. Monitored key metrics, such as call handling time and service levels, to optimize operations and exceed service targets. Handled escalated issues with a customer-focused approach and collaborated with other departments to streamline processes and enhance service quality. Consistently recognized for maintaining high team morale and meeting performance goals.

General Administrative Jobs

Harvard University
06.2000 - 06.2000
  • Provided administrative support to the Admissions team, managing applicant records, processing application materials, and coordinating communications with prospective students. Maintained accurate data in the admissions database, ensuring compliance with university standards. Recognized for attention to detail, efficiency.

Assistant to Country Manager

Global One Telecommunications
01.1998 - 04.1999
  • Managed the daily agenda of the manager. Organized trips for employees. Created sales reports and PowerPoint presentations. Answered calls from prepaid card customers. Liaison between the local office and the Customer Service Headquarters office in Virginia – USA. Followed up on problematic cases.

Education

Bachelor of Arts - Public Relations and Marketing

Universidad Católica Andres Bello
01.1997

Florida Real Estate License - undefined

Certificate of Advanced Studies in Administration and Management - undefined

Harvard University Extension School
01.2000

Skills

  • Strong oral and written communication skills
  • Strong analytical and interpersonal skills
  • High quality customer service
  • Ability to work well under pressure
  • Proficient in Microsoft Office
  • Calendar & Schedule Management
  • Records & File Management
  • Problem-Solving
  • Adaptable and Flexible
  • Always willing to help

LANGUAGE

English
Spanish

Timeline

Administrative/Personal Assistant (Part Time)

Whisenand and Turner Law Firm
06.2023 - Current

Administrative Assistant (Part Time)

Sadaic Latin Copyrights
07.2022 - Current

Customer Service Supervisor

Latin Wave
11.2001 - 02.2003

Customer Service Supervisor

Telcel BellSouth
09.2000 - 04.2001

General Administrative Jobs

Harvard University
06.2000 - 06.2000

Assistant to Country Manager

Global One Telecommunications
01.1998 - 04.1999

Florida Real Estate License - undefined

Certificate of Advanced Studies in Administration and Management - undefined

Harvard University Extension School

Bachelor of Arts - Public Relations and Marketing

Universidad Católica Andres Bello

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