Mariana Lopez Aguilar
Colton,CA
Summary
I am a highly skilled customer service professional with exceptional verbal communication abilities and a track record of providing top-notch service. My dedication to hard work and team player attitude have led to successful experiences in warehouse and similar environments. I have achieved significant improvements in customer satisfaction through my expertise in teamwork and complaint resolution. I have a proven ability to remain calm in high-stress situations. I'm a motivated team player with effective customer complaint resolution skills. My unwavering commitment is to deliver the highest quality service for a positive customer experience.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Saddle Creek Logistics
12.2024 - 04.2025
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Maintained clean, orderly work environment free of hazards.
- Pulled orders quickly to maintain demanding productivity goals.
Warehouse Packer
Kohl's Distribution Center
10.2024 - 12.2024
- Loaded merchandise into specific packages suited for product dimensions.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Customer Service Representative
Sanven Corporation/Vevor
06.2023 - 07.2024
- Handled customer claims for damaged products and provided exceptional customer service
- Assisted in a special project for our overseas team; followed up with Amazon, Home Depot, Lowe's clients and provided exceptional customer service
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Executive Training Manager
Fiesta Auto Insurance
07.2019 - 04.2023
- Directed all branch operations, supervised staff, and ensured compliance with organizational standards and policies
- I Trained onboarding agents and set goals for the office
- I Provided exceptional customer service to policyholders, answering questions and resolving issues in a timely manner
- I maintained a customer satisfaction rating of 95% or higher
- Interviewed, recruited and trained new onboarding candidates.
- Interacted well with customers to build connections and nurture relationships.
- Commute to various insurance office locations across the Inland Empire (IE)
Crew Member
McDonald's
08.2017 - 06.2019
- Maintained a clean and safe work environment
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
Education
High School Dimploma -
Grant Terrace High School
Grand Terrace, CA05-2018
Skills
- Customer service
- Multi-Tasking
- Phone Skills
- Negotiation
- Listening
- Computer Skills
- Teamwork and collaboration
- Complaint Resolution
- Call Documentation
- Attention to detail
- Bilingual
- Labeling and boxing
Awards
- Supervisor Award, 2019, Fiesta Auto Insurance
- Branch Manager of the Month, 2021, Fiesta Auto Insurance
- Sanven's Employee of the Month, Sanven Corporation
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Warehouse Associate
Saddle Creek Logistics
12.2024 - 04.2025
Warehouse Packer
Kohl's Distribution Center
10.2024 - 12.2024
Customer Service Representative
Sanven Corporation/Vevor
06.2023 - 07.2024
Executive Training Manager
Fiesta Auto Insurance
07.2019 - 04.2023
Crew Member
McDonald's
08.2017 - 06.2019
High School Dimploma -
Grant Terrace High School
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