Mariana Martinez
Vista,CA
Summary
Dynamic and adaptable professional with a proven track record at Legoland California Resort, excelling in high-stress situations and customer service. Skilled in bilingual communication and time management, I enhanced team performance and customer satisfaction through mentoring and efficient problem-solving. Demonstrates a friendly, positive attitude and a commitment to excellence in every task.
Overview
2
2
years of professional experience
Work History
Employee
Legoland California Resort
02.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Cleaner
Luzdelia's Clothes Store
01.2022 - 06.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Education
Associate of Science - Registered Dental Assistant
Palomar College
San Marcos, CA06-2026
High School Diploma -
San Marcos High School
San Marcos, CA06-2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Bilingual in Spanish and English
- Problem-solving abilities
- Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Employee
Legoland California Resort
02.2023 - 06.2024
Cleaner
Luzdelia's Clothes Store
01.2022 - 06.2022
Associate of Science - Registered Dental Assistant
Palomar College
High School Diploma -
San Marcos High School
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