Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariana Merino

The Bronx

Summary

Dynamic and reliable,professional with extensive experience, excelling in customer engagement and conflict resolution. Proven ability to maintain cleanliness and hygiene while ensuring compliance with food safety standards. Recognized for exceptional multitasking skills and fostering a positive team environment, consistently delivering outstanding service and enhancing customer loyalty.

Offering positive attitude and willingness to learn and grow in fast-paced environment. Brings attention to detail and ability to follow instructions accurately. Ready to use and develop communication and teamwork skills in any role.

Energetic and approachable with strong ability to engage with customers. Understands food safety regulations and demonstrates excellent food preparation and sanitation skills. Committed to creating positive dining experience and maintaining clean, organized work area.

Overview

3
3
years of professional experience

Work History

Food Court Associate

Costco
09.2024 - 08.2025
  • Supported management staff in monitoring daily operations, identifying areas for improvement and implementing changes as needed.
  • Implemented proper sanitation practices in all areas of the food court, maintaining compliance with local health department regulations.
  • Displayed exceptional problem-solving skills when faced with unexpected challenges or issues within the food court operations.
  • Resolved customer concerns promptly and professionally, promoting repeat business through exceptional service.
  • Provided support during high-volume periods by stepping into various roles as needed, ensuring smooth operation of the food court at all times.
  • Exhibited strong communication skills when interacting with customers, coworkers, and management staff, ensuring clear understanding of expectations and responsibilities.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.

Sales Associate

Lowes Home Improvment
09.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Barista

Starbucks
08.2022 - 07.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Used POS system to accurately enter orders and process payments.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Education

Pasadena Memorial High School
Pasadena, TX

Skills

  • Fast-paced environment
  • Efficient multitasking
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Food safety
  • Customer engagement
  • Cash handling proficiency
  • Excellent customer service
  • Strong work ethic
  • Conflict resolution
  • Point of sale proficiency
  • Teamwork
  • Positive attitude
  • Customer service
  • Bilingual
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Court Associate

Costco
09.2024 - 08.2025

Sales Associate

Lowes Home Improvment
09.2023 - 07.2024

Barista

Starbucks
08.2022 - 07.2024

Pasadena Memorial High School

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