Mariana Mirassol

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of over 100 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Generated reports to track deliveries and maintain proper records and documentation.

Worked with NY/NJ Port containers. Coordinated pickups and deliveries from ports to warehouses efficiently using Microsoft Office, Excel, and Outlook. Communicating daily with customers such as: Michael’s art&crafts stores, Amazon, At Home stores, and Restoration hardware.

• Delivered exceptional customer service by addressing concerns promptly and professionally.
• Strengthened client relationships through consistent communication and excellent customer service.
• Displayed exceptional customer service and communication skills.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.