Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana moreno

Hialeah,Florida

Summary

Proven track record in enhancing customer satisfaction and streamlining event operations at MGM Events. Expert in bilingual communication and time management, adept at fostering team collaboration and handling sensitive information. Achieved significant improvements in client relations and operational efficiency, demonstrating a strong ability to adapt and excel in dynamic environments.

Overview

3
3
years of professional experience

Work History

Event Caterer

MGM Events
06.2021 - Current
  • Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
  • Maintained strict hygiene standards throughout the entire event catering process.
  • Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
  • Developed strong relationships with clients through consistent communication before, during, and after their events.

Front Desk Receptionist

Famous Footwear
02.2024 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Education

No Degree - Forensic Science

Barbara Goleman Senior Highschool
Miami, FL
06.2025

Skills

Customer Service

Time Management

Team Collaboration

Appointment Scheduling

Verbal and written communication

Administrative Skills

Scheduling appointments

Office Organization

Bilingual speaking (Spanish and English)

Sensitive information handling

Issue handling

Multi-Line Telephone Systems

Timeline

Front Desk Receptionist

Famous Footwear
02.2024 - 09.2024

Event Caterer

MGM Events
06.2021 - Current

No Degree - Forensic Science

Barbara Goleman Senior Highschool

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Mariana moreno