Summary
Overview
Work History
Education
Timeline
Skills
Certification
Generic

Mariana Morga Cortes

Tualatin,OR

Summary

.

Experienced with cash handling, customer service, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

4
4
years of professional experience
1
1
Certification
8
8
years of post-secondary education

Work History

Receptionist

Gems Cleaning Co
04.2024 - 02.2025
  • Greeted visitors and customers, providing friendly and knowledgeable assistance.
  • Confirmed appointments and updated client records to ensure accuracy.
  • Answered phone calls promptly and directed inquiries to appropriate offices.
  • Maintained a clean reception area, fostering positive first impressions.
  • Resolved customer complaints effectively, enhancing satisfaction levels.
  • Organized reception materials, contributing to a welcoming environment.
  • Handled sensitive information with discretion, ensuring confidentiality standards were met.
  • Coordinated office meetings and client appointments, optimizing staff schedules.

Ice Cream Server

Cold Stone
04.2022 - 09.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
  • Enhanced customer experience by providing friendly and efficient service.
  • Followed health and safety guidelines meticulously, ensuring safe eating environment.
  • Kept kitchen, counter and dining areas cleaned and sanitized..
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Cashier

Carl’s Jr
06.2021 - 09.2021
  • Welcomed customers and promptly addressed needs, enhancing shopping experience.
  • Operated cash register with precision for cash, checks, and credit card transactions.
  • Assisted customers in locating items and joining reward programs, boosting satisfaction.
  • Restocked and organized merchandise in front lanes to ensure accessibility.
  • Counted cash drawer sums at shift start and end to uphold accuracy.
  • Collaborated with team members to achieve sales targets and maintain store cleanliness.
  • Improved checkout area atmosphere through prompt cleaning efforts.
  • Built customer relationships, fostering repeat business.

Education

High School Diploma -

Tualatin High School
Tualatin, OR
09.2018 - 06.2022

Associate of Arts - Criminal Justice

Portland Community College
Portland, OR
09.2022 - 06.2026

Timeline

Receptionist

Gems Cleaning Co
04.2024 - 02.2025

Associate of Arts - Criminal Justice

Portland Community College
09.2022 - 06.2026

Ice Cream Server

Cold Stone
04.2022 - 09.2022

Cashier

Carl’s Jr
06.2021 - 09.2021

High School Diploma -

Tualatin High School
09.2018 - 06.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Team collaboration
  • Customer service
  • Multitasking and organizing
  • Speedy and efficient
  • Efficient workflow coordination
  • Efficient cleaning methods

Certification

Oregon Food Handlers Certificate

Similar Profiles

CREATE PROFILE
Mariana Morga Cortes