Mariana Murgia Lourenco
Tampa,FL
Summary
International Order Book, Parts and Logistics Expert with more than 15 years of experience originating from order placement through to the final customer payment. Excels in high-volume atmosphere requiring multitasking skills and commitment to customer satisfaction. Meticulous, resilient and flexible in response to shifting priorities across a broad range of order fulfillment tasks to drive operational efficiencies and sustainability goals. Fluency in English, Italian and Dutch languages. Experienced in both freight forwarding and customs clearance, including preparing documentation and regulatory compliance.
Overview
16
16
years of professional experience
Work History
Parts Coordination Management
Wärtsilä Italy
Remote Work
01.2023 - 01.2024
- Streamlined order processing by implementing efficient order management systems and protocols.
- Enhanced customer satisfaction with proactive availability updates.
- Reduced order discrepancies below 1% with the 2 minute purchase order principle.
- Collaborated with sales, warehousing and compliance teams to ensure seamless coordination of shipments, deliveries, and returns.
- Navigated with SAP, TMS and other CRM systems to increase on time delivery to 91%
- Managed contractual accounts, such as A.P. Moller-Maersk, Viking Line, Norwegian Cruise Line, Virgin Voyages, MSC Cruises and Costa Cruise Lines.
Parts Coordination Management
Wärtsilä North America
Fort Lauderdale, FL, USA
03.2015 - 01.2023
- Managed high volumes of quotations and orders, consistently meeting a 95% on time response rate, while maintaining a less than 1% claim rate.
- Managed contractual Cruise Line accounts Carnival Cruise, Disney Cruise, Costa Cruises, Holland America and Princess Cruises.
- Collaborated with cross-functional teams ensuring a seamless customer experience.
- Presented order terms and conditions.
- Ordered parts for end customers, repair shops, and service departments for use in engine equipment according to timelines, financial and compliance regulations.
- Consistently above 90% response time to quotations and quotation follow up, providing feedback to sales teams, financial controllers and planning teams.
- 24 hour service and support for spare parts.
- Trained colleagues on transportation booking, document flow and invoicing.
Coordinator, Invoicing & Export Documentation
Wärtsilä Netherlands
Kampen, The Netherlands
07.2012 - 09.2015
- Preparation and co-ordination of export compliance documentation for customs authorities.
- Delivered with less than 1% claim rate
- Issuing commercial invoices and proforma invoices
- Project invoicing, export documentation, foreign trade, Inco terms and VAT expertise
- Creating credit and debit memos.
- Maintaining 30 plus transportation bookings a day.
- Handling daily manifest for TNT, DHL, FedEX and UPS
Front Desk Clerk
Hotel Regina Margherita
Cagliari, Italy
12.2010 - 01.2012
- Collected room deposits, fees, and payments.
- Anticipated visitors and customers arrival, offering assistance to build rapport.
- Contacted housekeeping staff and maintenance department to resolve issues.
- Used internal software to process reservations, check-ins and check-outs
Sales Administration Officer
LG Electronics Inc
Almere, The Netherlands
01.2010 - 12.2010
- Increased sales efficiency by 15%, streamlining internal processes and implementing new software tools.
- Supported sales targets by coordinating presentations, product demonstrations and marketing tools
- Managed customer inquiries with 93% efficiency
- Coordinated purchase orders, deliveries and transport
- Maintained master data in ERP systems
- Improved efficiency of accounts payable processes by regularly reviewing vendor invoices for accuracy before issuing payment approvals.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained inventory of office supplies and placed orders.
- Managed and responded to correspondence and inquiries from customers and vendors.
Senior Claim Processing Specialist
Nike European Headquarters
Hilversum, The Netherlands
02.2008 - 01.2009
- Enhanced claim efficiency by streamlining workflows.
- Reduced processing errors through 5S.
- Decreased resolution time through cross-functional collaboration
- Improved customer satisfaction levels by utilizing the LEARN methodology
- Reviewed insurance claims to verify information and secure any missing data.
- Created credits and debits.
Education
Associate of Arts - Classical Languages And Literatures
Istituto Dante Alighieri
Cagliari, Italy07.2002
Skills
- Proficient in SAP, Oracle, IFS, OFS, MS Office, Word, Excel, Outlook, Powerpoint and Teams
- Business Critical Decision-Making
- Cross functional collaboration
- Cross-cultural communication
- Multilingual Proficiency
- Written and oral translation
- Transportation Management and Shipping Documentation
- International shipping and tracking expertise
- Commercial invoicing
- ERP systems proficiency
- B2B Order management
- Time Management
Timeline
Parts Coordination Management
Wärtsilä Italy
01.2023 - 01.2024
Parts Coordination Management
Wärtsilä North America
03.2015 - 01.2023
Coordinator, Invoicing & Export Documentation
Wärtsilä Netherlands
07.2012 - 09.2015
Front Desk Clerk
Hotel Regina Margherita
12.2010 - 01.2012
Sales Administration Officer
LG Electronics Inc
01.2010 - 12.2010
Senior Claim Processing Specialist
Nike European Headquarters
02.2008 - 01.2009
Associate of Arts - Classical Languages And Literatures
Istituto Dante Alighieri