Mariana Nieto
Las Vegas,NV
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Supervisor
Famous Footwear
Las Vegas, Nevada
08.2022 - Current
- Executed daily opening and closing procedures to company standard.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Created positive work environment that fostered teamwork and encouraged open communication.
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
- Trained new employees on company policies, procedures, and software systems.
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Built positive relationships with customers, answering questions about products and services.
- Processed cash and credit transactions using POS system.
- Provided top-notch customer service, enhancing shopping experiences and increasing repeat business.
- Followed company merchandising guidelines and plan-o-grams.
Customer Service Representative
Amazon
Las Vegas, Nevada
05.2020 - 08.2022
- Managed customer calls efficiently in fast-paced call center environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered inbound calls, chats and emails to handle various concerns, prevent and solve issues brought up by customers.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Delivered fast and friendly service to handle questions and service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Western High School
Las Vegas, NVSkills
- Critical Thinking
- Client Retention
- Customer Engagement
- Call Center Customer Service
- Customer Complaint Resolution
- Verbal and Written Communication
- Conflict Resolution
- Time Management
- Task Prioritization
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Famous Footwear
08.2022 - Current
Customer Service Representative
Amazon
05.2020 - 08.2022
High School Diploma -
Western High School