Mariana Orduna
Manson,WA
Summary
Experienced student Navigator with a background in higher education and student support service. Skilled in providing academic guidance, advising, and resource to help college students navigate their educational paths successful. Proficient in developing individualized success plans, fostering students engagement, and promoting a supportive learning environment. Dedicated to empowering students to achieve their academic and personal goals through personalized assistance and advocacy. Strong communication, interpersonal, and organizational skills to collaborate effectively student success and retention.
Skilled in supervising and motivating retail teams to achieve sales target, provide excellent customer service, and maintain store operation effectively. Committed to driving team performance, fostering a positive work culture, and delivering exceptional customer experience to maximize store productivity and profitability.
Overview
9
9
years of professional experience
Work History
Student Navigator
Wenatchee Valley College
02.2022 - Current
- Provide advising: provide guidance on course selection, academic planning and degree requirements.
- Student Support: Offer resources and referrals for academic support service, financial aid, and counseling.
- Goal Settings: Assist students in settings and achieving academic and personal goals.
- Problem Solving: Help students navigate challenges and overcome obstacles during their college experience.
- Communication: Maintain regular communication with students to provide update, reminders, and encouragement.
- Data Tracking and Reporting: Track students program, maintain records, and generate reports to monitor success and program effectiveness.
Team Leader Manager
Target
01.2022 - 05.2022
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within team for better collaboration and decision-making.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Pricing and promotional signing processes for all General Merchandise (GM) areas of store.
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals.
- Skills in process improvements and workload efficiency
- Experience leading team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent.
Team Leader Manager
Walmart Supercenter
05.2015 - 01.2022
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within team for better collaboration and decision-making.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Mitigated potential conflicts among team members by promoting open communication and fostering positive environment.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Enhanced problem-solving skills within team through facilitating brainstorming sessions and encouraging creative thinking.
- Established culture of accountability within team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for team's operations
- Optimized budget allocation across various projects, maximizing return on investment for stakeholders involved.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coordinated team collaboration to share ideas and build best practices.
Education
High School Diploma -
Wenatchee Valley College
Wenatchee, WA06.2023
Security Officer - Law Enforcement
USF
4202 E Flower Ave, Tampa, Fl 3362006.2014
Skills
- Main objective is to provide top-notch service to customers to ensure their satisfaction and loyalty Strive to address any inquiries or complaints promptly and professionally, always aiming for accurate and timely resolution By maintaining deep understanding and providing high-quality front-line services, can effectively assist customers and build strong relationships that encourage repeat business I also look for opportunities with other departments to enhance overall customer experience and keep detailed records of interactions for analysis Help students with admissions, registration, and with general student account information Continuous improvement skills and contributing positively to team are key focuses to help achieve company goals and foster strong customer relationships
Languages
Spanish
Full Professional
Timeline
Student Navigator
Wenatchee Valley College
02.2022 - Current
Team Leader Manager
Target
01.2022 - 05.2022
Team Leader Manager
Walmart Supercenter
05.2015 - 01.2022
High School Diploma -
Wenatchee Valley College
Security Officer - Law Enforcement
USF
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