Mariana Palomares
Phoenix,AZ
Summary
Reliable and upbeat, successful at ensuring customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I am knowledgeable about product merchandising, payment processing and cleaning. multiple years of experience with customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Associate
Amazon
10.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean, orderly work environment free of hazards.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Product Demonstrator
Food City Supermarkets
01.2019 - 02.2022
- Assisted customers in locating items, addressed questions and provided product samples.
- Provided electrolytes product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Recommended specific product options to meet customer needs.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained knowledge of current promotions and product features.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Crew Team Member
McDonald's Restaurant
02.2019 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Sierra Linda High School
3434 South 67th Ave, Phoenix, AZ 8504305.2020
Skills
- Workplace Safety
- Management Support
- Data Entry
- Cash Handling
- Client Support
- Bilingual(english & spanish)
- Conflict Resolution
- Effective Communication
- Microsoft and macOS experience
Timeline
Associate
Amazon
10.2023 - Current
Crew Team Member
McDonald's Restaurant
02.2019 - 07.2021
Product Demonstrator
Food City Supermarkets
01.2019 - 02.2022
High School Diploma -
Sierra Linda High School