Mariana Perales
Everett,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Community Resource Navigator
SeaMar Community Health Centers
03.2015 - 05.2016
- Coordinated and managed volunteer activities for community service projects.
- Help and educate individuals to navigate health insurance options, public programs, SeaMar services and assist with the application process.
- Provide information and assistance to individuals seeking health coverage, health care and other local services.
- Aid newly assigned and high-risk patients in scheduling their initial appointment for medical and dental services.
- Provide orientations for refugees and facilitate access to medical services, housing and food.
Hotel Operations Manager
Quality Inn & Suites Hotel
11.2010 - 02.2015
- Supervised operation staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed accounts receivable-payable and payroll.
- Monitored inventory and supply chain to achieve timely and accurate delivery of goods and services.
- Increased profits by developing, initiating, and managing sales and marketing programs.
Guest Service Manager
Quality Inn & Suites Hotel
06.2005 - 11.2010
- Handled visitor needs, front-desk operations and ensured the highest level of guests satisfaction..
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
Education
BBA -
La Salle University
Morelia, Mexico06.2004
Skills
- Bilingual in Spanish
- Think quickly, make decisive decisions and respond sensitively to guests and employees questions and concerns
- Collaborate with team members when planning, safety, scheduling and budget
- Communicate effectively, detail oriented and leadership
- Remain calm and effective in high pressure and emergency situations
- Resiliant and adaptable team player
Timeline
Community Resource Navigator
SeaMar Community Health Centers
03.2015 - 05.2016
Hotel Operations Manager
Quality Inn & Suites Hotel
11.2010 - 02.2015
Guest Service Manager
Quality Inn & Suites Hotel
06.2005 - 11.2010
BBA -
La Salle University
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