Mariana Perales
Everett,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Community Resource Navigator
SeaMar Community Health Centers
Everett, WA
03.2015 - 05.2016
- Coordinated and managed volunteer activities for community service projects.
- Help and educate individuals to navigate health insurance options, public programs, SeaMar services and assist with the application process.
- Provide information and assistance to individuals seeking health coverage, health care and other local services.
- Aid newly assigned and high-risk patients in scheduling their initial appointment for medical and dental services.
- Provide orientations for refugees and facilitate access to medical services, housing and food.
Hotel Operations Manager
Quality Inn & Suites Hotel
Everett, WA
11.2010 - 02.2015
- Supervised operation staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed accounts receivable-payable and payroll.
- Monitored inventory and supply chain to achieve timely and accurate delivery of goods and services.
- Increased profits by developing, initiating, and managing sales and marketing programs.
Guest Service Manager
Quality Inn & Suites Hotel
Everett, WA
06.2005 - 11.2010
- Handled visitor needs, front-desk operations and ensured the highest level of guests satisfaction..
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
Education
BBA -
La Salle University
Morelia, Mexico06.2004
Skills
- Bilingual in Spanish
- Think quickly, make decisive decisions and respond sensitively to guests and employees questions and concerns
- Collaborate with team members when planning, safety, scheduling and budget
- Communicate effectively, detail oriented and leadership
- Remain calm and effective in high pressure and emergency situations
- Resiliant and adaptable team player
Timeline
Community Resource Navigator
SeaMar Community Health Centers
03.2015 - 05.2016
Hotel Operations Manager
Quality Inn & Suites Hotel
11.2010 - 02.2015
Guest Service Manager
Quality Inn & Suites Hotel
06.2005 - 11.2010
BBA -
La Salle University