Mariana Pozos

Cashier Team Lead

Lisa's Chicken and Seafood

01.2021 - Current

Greeted customers entering store and responded promptly to customer needs.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Provided backup support during high traffic periods by stepping into various positions when necessary.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, safety hazards and security issues.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Successfully dealt with difficult situations and stayed calm under pressure while taking and distributing orders to ensure accuracy.
Provided excellent customer service through active listening skills, understanding costumer needs, and offering tailored solutions where applicable.
Facilitated smooth cash and card transactions by verifying receipts, owner information, and accurately entering order details into the system.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied costumers professionally.
Reconciled cash drawers at end of shift.
Maintained Food Handlers certification and mandatory safety training up to date.
Verifed DoorDash and Uber Eats driver identity for pick up orders.
Coordinated food preparation times to ensure freshness and quality.