Mariana Praiz Mendez
Shelbyville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Mortgage Loan Officer
Swbcmortgage
Smyrna, TN
07.2023 - Current
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Analyzed new markets and developed referral networks to locate new loan prospects.
Business Development Executive
First Help Financial
Nashville, TN
03.2022 - 07.2023
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Established new customer accounts using negotiation and sales closing abilities.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Enhanced sales volume through skilled support to both new and inactive customers.
Vehicle Sales Consultant
Beaman Toyota
Nashville, TN
07.2021 - 03.2022
- Followed up with customers to build long-term relationships and successful referrals.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Maintained up-to-date database of sales contacts and customer information.
- Greeted customers to determine wants or needs.
- Consistently exceeded quotas by pursuing and closing sales.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
Manager
T&R Auto Electric
04.2017 - 06.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Implemented processes to improve customer satisfaction and retention.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Legal Assistant
Law Office Of Ivan Lopez
Nashville, TN
11.2015 - 04.2017
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Analyzed data related to cases for use in research or litigation purposes.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Conducted interviews with potential witnesses to obtain statements relevant to pending cases.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Participated in client interviews, observed questioning process and documented information.
Sales Coordinator
Automastersofwestnashville
Nashville, TN
09.2014 - 10.2014
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Generated leads through cold calling, networking, referrals and other methods.
- Performed follow-up calls with customers after each sale was completed.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
Elementary School Teacher
Educacion
09.2012 - 08.2014
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Provided guidance for students in developing problem-solving skills.
- Utilized technology to enhance teaching methods and student engagement.
- Engaged parents in meaningful dialogue about their child's academic performance.
Education
Some College (No Degree) - Elementary School Teaching
AutomastersofwestnashvilleSwbcmortgageUniversidad Autonoma De Nayarit
MexicoSkills
- Customer Service
- CRM Platforms
- Relationship Building
- Sales Presentations
- Client Consultations
- Excellent Sales Techniques
- Income Evaluation
- Problem Solving
- Attention to Detail
- Wealth Planning
- Referral Network Development
- Customer Relations
- Complaint Handling
- Adept Multi-Tasker
- Negotiations
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Certification
- NMLS #2463604
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
- English/Spanish
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Mortgage Loan Officer
Swbcmortgage
07.2023 - Current
Business Development Executive
First Help Financial
03.2022 - 07.2023
Vehicle Sales Consultant
Beaman Toyota
07.2021 - 03.2022
Manager
T&R Auto Electric
04.2017 - 06.2021
Legal Assistant
Law Office Of Ivan Lopez
11.2015 - 04.2017
Sales Coordinator
Automastersofwestnashville
09.2014 - 10.2014
Elementary School Teacher
Educacion
09.2012 - 08.2014
Some College (No Degree) - Elementary School Teaching
AutomastersofwestnashvilleSwbcmortgageUniversidad Autonoma De Nayarit
Languages
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