Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariana Puya De La Cruz

Phillipsburg,NJ

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Receptionist

Better Skin Dermatology
03.2024 - Current
  • Deliver exceptional customer service in a fast-paced environment by directing 100 daily inquiries through phone and email leading to increased efficiency and unparalleled client experiences.
  • Direct client inquiries, resolve conflicts, and confirm appointments with external offices.
  • Obtain 100+ pre-authorizations weekly using specific CPT and ICD-10 codes.

Crew Member

Trader Joe's
05.2023 - 04.2024
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Montclair State University
Montclair, NJ
08.2023 -

Skills

-Patient Scheduling and Appointment Management

-ICD-10 Codes

- Payment Processing

- Insurance Verification and Authorization

-Data Entry

Certification

  • Microsoft Office Specialist (MOS) Certification

Languages

Spanish

Timeline

Receptionist

Better Skin Dermatology
03.2024 - Current

Montclair State University
08.2023 -

Crew Member

Trader Joe's
05.2023 - 04.2024
Mariana Puya De La Cruz