Mariana Quezada
Selma,CA
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Carlo’s Real Philly. Proven ability in staff training and development, enhancing service quality and customer satisfaction. Skilled in decision-making and analytical thinking, consistently achieving operational excellence and fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Carlo’s Real Philly
01.2023 - Current
- Assisted team in daily operational tasks to ensure smooth service delivery.
- Provided support to management by handling routine customer inquiries and concerns.
- Learned safety protocols and procedures to maintain a safe working environment.
- Collaborated with staff to uphold high standards of customer service and satisfaction.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Education
High School Diploma -
Selma High School
Selma, CA06-2023
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Customer service
- Goal oriented
- Decision-making
- Attention to detail
- Team building
- Analytical thinking
- Conflict resolution
- Goal setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager on Duty
Carlo’s Real Philly
01.2023 - Current
High School Diploma -
Selma High School
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