Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Mariana Ramirez

Riverview,FL

Summary

Self-Starter with any Job. Goal-oriented manager with distinguished experience in customer service, sales, payroll industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience

Work History

Marketing and Sales Manager

Empire Home Heath Care
04.2021 - 08.2022
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Analyzed sales and marketing data for improved strategies.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Led crisis management team and provided quick turnaround solutions.

Store Manager

T-Mobile
05.2014 - 04.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Meet store goals daily and monthly goals.
  • Trained new employees on proper protocols and customer service standards.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Achieved sales goals and service targets by cultivating and securing new customer relationship
  • Made approximately 100 income calls per day.

Education

Associate of Science -

Hillsborough Community College
Tampa, FL
06.2022

Skills

  • Sales Forecasting
  • CRM Software
  • Strategic Planning
  • Marketing Analytics
  • Team Leadership
  • Multicultural Marketing
  • Lead Generation
  • Sales Presentations
  • Mobile Marketing
  • Sales Pipeline Management
  • Time Sheet Review
  • New Hire Processing
  • Processing Garnishments

Accomplishments

  • Supervised team of 10 staff members.
  • Supervised team of 122 staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Achieved manager of the month 3 times.
  • Achieved hight payed Manager
  • won numerous amounts of trip Cancun,panama ext.
  • Never missed goal.


Languages

Spanish
Native or Bilingual

Timeline

Marketing and Sales Manager

Empire Home Heath Care
04.2021 - 08.2022

Store Manager

T-Mobile
05.2014 - 04.2021

Associate of Science -

Hillsborough Community College

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