Director of First Impressions
5th Avenue Concierge
01.2025 - Current
Hi, I’m
Mariana Ramirez-Corria
Front Desk Agent
Miami,FL
Timeline
Miami Dade College
Associate Of Applied Science from Emergency Medicine
01.2025 - 05.2025
Front Desk Agent
Glasshaus
04.2024 - 12.2024
First Impressions
CBT College
10.2023 - 03.2024
Front Desk Receptionist
Emerald Bay Group
02.2023 - 10.2023
St Brendan High School
High School Diploma from Business Analytics
08.2019 - 05.2023
Work History
5th Avenue Concierge
Director of First Impressions
01.2025 - Current
Job overview
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
- Contributed significantly to the development of policy updates regarding visitor access control within the premises.
- Showed worth to visitors by giving undivided attention.
Glasshaus
Front Desk Agent
04.2024 - 12.2024
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
CBT College
First Impressions
10.2023 - 03.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Emerald Bay Group
Front Desk Receptionist
02.2023 - 10.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Overview
4
years of professional experience
5
years of post-secondary education
Education
Miami Dade CollegeMiami, FL
Associate Of Applied Science from Emergency Medicine
01.2025 - 05.2025
St Brendan High SchoolMiami, FL
High School Diploma from Business Analytics
08.2019 - 05.2023
Skills
- Note-taking
- Effective multitasking
- Exceptional communication
- Calendar management
- Scheduling appointments
- Client relations
- Reception area maintenance
- Confidential information management
- Visitor access management
- Mail handling
- Maintenance tracking
- Call handling
- Teamwork
Summary
Offering strong ability to create positive first impressions and genuine interest in developing within this environment. Contributes excellent communication skills and proficiency in managing reception areas and handling administrative tasks. Ready to use and develop interpersonal and organizational skills in [Desired Position] role.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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