Mariana Regino
Leominster,MA
Summary
Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Worcester Restaurant Group
Worcester, MA
04.2023 - Current
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Manage or oversee HR operations in small companies, including hiring and onboarding new employees, overseeing compensation and benefits, and maintaining compliance.
- Coordinate all administrative activities related to an organization’s personnel, including developing recruitment strategies, implementing systems for managing staff benefits, payroll and behavior, and onboarding new employees.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Helped with employee transfers and referrals.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
Manager
Worcester Restaurant Group
Worcester, MA
02.2015 - 04.2023
- Conducted performance reviews for team members.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted staff by serving food and beverages or bussing tables.
Server
Olive Garden Restaurant
Leominster, Mass
02.2009 - 02.2015
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
Hostess
Longhorn Steakhouse
Leominster, MA
01.2007 - 01.2009
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Directed patrons to lounges and waiting areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Took reservations from patrons by phone.
- Answered phones promptly to record and confirm reservations.
Education
Cosmetology License - Cosmetology
Henry's Hair School
Fitchburg, MA09-2009
High School Diploma -
Leominster High-School
Leominster06-2008
Skills
- Payroll administration
- Regulatory compliance
- Employee onboarding
- Employee training
- Communication skills
- Employee relations
- Policy making and enforcement
- HR guidance
- Employee handbook development
- Labor law compliance
- Payroll coordination
- Microsoft office and DocuSign
- Unemployment claims management
- Recordkeeping
- HR policies and procedures
- Legal compliance
- Post-hire check-ins
- Online position posting
Certification
- ServSafe Alcohol
Languages
Spanish
Native/ Bilingual
Timeline
Human Resources Manager
Worcester Restaurant Group
04.2023 - Current
Manager
Worcester Restaurant Group
02.2015 - 04.2023
Server
Olive Garden Restaurant
02.2009 - 02.2015
Hostess
Longhorn Steakhouse
01.2007 - 01.2009
Cosmetology License - Cosmetology
Henry's Hair School
High School Diploma -
Leominster High-School
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