Mariana Ribeiro
Branson,MO
Summary
Effective Crew Member focused on delivering exceptional food to customers.
Overview
1
1
year of professional experience
Work History
McDonald's Crew Member
FF&G
01.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Operational Manager
DaSilva Hawk LLC
01.2023 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Associate of Applied Science - Business Management
Crowder College
CassvilleBachelor of Science - Biomedicine
Multivix
Brazil 11.2016
Skills
- Food Preparation
- Team Player
- Health Code Compliance
- Safe Food Handling
- Menu Memorization
- Supplies Monitoring and Restocking
- Problem-Solving
- Interactive communication skills
- Clear Communication
- Teamwork and Collaboration
- Integrity and Honesty
- Self-discipline
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
McDonald's Crew Member
FF&G
01.2023 - Current
Operational Manager
DaSilva Hawk LLC
01.2023 - Current
Associate of Applied Science - Business Management
Crowder College
Bachelor of Science - Biomedicine
Multivix
Similar Profiles
Charmel SmithCharmel Smith
ASSISTANT MANAGER at FF&GASSISTANT MANAGER at FF&G
Ankit AcharyaAnkit Acharya
Crew Member at FF&GCrew Member at FF&G
Emily SpinaEmily Spina
Diagnostic Imaging Assistant at FF Thompson HospitalDiagnostic Imaging Assistant at FF Thompson Hospital
Chad AinsworthChad Ainsworth
Purchasing at Claridge Products and Equipment, IncPurchasing at Claridge Products and Equipment, Inc
Hailey ColeHailey Cole
Sales Associate at NikeSales Associate at Nike