Mariana Ricetti
Port Saint Lucie,FL
Summary
Dedicated and detail-oriented professional with a background in healthcare and office management and specializing in patient service. Proven track record of improving patient satisfaction, maintaining confidentiality, adapting to changes and streamlining processes. Strong communication and organizational skills coupled with a commitment to excellence in customer service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
04.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Providing excellent customer service by promptly answering patient inquiries.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration
Office Coordinator Clerical
Cleveland Clinic
07.2022 - 04.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with patients by phone, email, or in-person to provide information.
- Provided support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Sales Associate
Ulta Beauty
11.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Torrid
08.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Office Manager
A&C Florida Pavers
01.2018 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office Assistant
Southern Specialties Inc.
01.2016 - 12.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Collaborated with various departments to complete assigned tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science - Biomedical Sciences
Keiser University
Port Saint Lucie, FL10.2024
High School Diploma -
Spanish River Community High School
Boca Raton, FL05.2015
Skills
Appointment Scheduling
Patient confidentiality
Healthcare Systems Knowledge
Insurance Verification
Medical Terminology
HIPAA Compliance
Customer Service
Portuguese Fluency
Multitasking and Organization
Patient Education
Problem-Solving
Team Collaboration
Phone and Email Etiquette
Flexible Schedule
Professionalism and Ethics
Cross-cultural sensitivity
Regulatory Compliance
Languages
Portuguese
Native or Bilingual
Certification
- Basic Life Support (BLS)
Timeline
Patient Service Specialist
Cleveland Clinic
04.2023 - Current
Office Coordinator Clerical
Cleveland Clinic
07.2022 - 04.2023
Sales Associate
Ulta Beauty
11.2021 - 09.2022
Sales Associate
Torrid
08.2018 - 03.2020
Office Manager
A&C Florida Pavers
01.2018 - 01.2020
Office Assistant
Southern Specialties Inc.
01.2016 - 12.2017
Bachelor of Science - Biomedical Sciences
Keiser University
High School Diploma -
Spanish River Community High School