Mariana Ritrovato
Anaheim,CA
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations. Prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Fluent in English and Spanish.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Supervisor
Lyons Security Inc
08.2023 - Current
- Supervised security personnel to ensure adherence to protocols and safety standards.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Developed and implemented training programs for new security staff, enhancing team effectiveness.
- Coordinated incident response efforts during emergencies, ensuring swift resolution and reporting.
Security Officer
Allied Universal Security Services
09.2020 - 08.2023
- Monitored premises to ensure safety and security for all personnel and visitors.
- Conducted regular patrols to identify and address potential security hazards.
- Responded promptly to emergencies, coordinating with local law enforcement as needed.
- Assisted in training new security staff on procedures and protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Housekeeping Supervisor
Embassy Suites
03.2018 - 09.2020
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and procedures.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient workflow processes to enhance team productivity.
- Inspected guest rooms and public areas for quality assurance, addressing issues promptly.
- Communicated repair needs to maintenance staff.
Housekeeper
Doubletree By Hilton
07.2017 - 03.2018
- Ensured cleanliness and sanitation of guest rooms, public areas, and back-of-house facilities.
- Managed inventory of cleaning supplies and equipment to maintain optimal stock levels.
- Developed checklists to streamline daily cleaning processes and improve workflow efficiency.
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Housekeeper/Driver
Mega Maids
06.2015 - 07.2017
- Performed thorough cleaning of residential spaces, ensuring high standards of hygiene and presentation.
- Developed positive relationships with clients, responding promptly to requests and feedback for improved satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Assisted in inventory management by tracking cleaning supplies and reporting shortages effectively.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Physical Education Institute
Argentina12-1988
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Skilled in conflict resolution
- Security team management
- Risk analysis
- Policy enforcement
- FLUENT IN SPANISH
Certification
- CPR Training - 2023-2028
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Supervisor
Lyons Security Inc
08.2023 - Current
Security Officer
Allied Universal Security Services
09.2020 - 08.2023
Housekeeping Supervisor
Embassy Suites
03.2018 - 09.2020
Housekeeper
Doubletree By Hilton
07.2017 - 03.2018
Housekeeper/Driver
Mega Maids
06.2015 - 07.2017
Bachelor of Science - Physical Education Teaching And Coaching
Physical Education Institute