Gricelda Llanas
Fredericksburg,TX
Summary
Dynamic optician with extensive experience at Hill Country Vision Center, excelling in customer service and optical measurements. Proven track record in insurance verification and enhancing patient satisfaction through effective communication and problem-solving. Skilled in adjusting eyewear and processing optical orders, ensuring a perfect fit and seamless patient care.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Experienced with performing diagnostic tests and assisting optometrists with patient care. Utilizes strong patient interaction skills and technical proficiency to support high-quality eye exams. Knowledge of ocular health management and practice coordination.
Overview
6
6
years of professional experience
Work History
Optician
Hill Country Vision Center
03.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Optometric Technician
Hill Country Vision Center
03.2022 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Patient Care Coordinator
Hill Country Vision Center
03.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Coordinator
Hill Country Memorial Hospital
12.2018 - 03.2022
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Education
High School Diploma -
Valley Mills High School
1 Eagle Way, Valley Mills, TX 7668905-2013
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Retail sales
- Adjusting eyewear
- Optical orders
- Transaction processing
- Progressive lenses expertise
- Patient history documentation
- Appointment scheduling
- Data verification
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Optician
Hill Country Vision Center
03.2022 - Current
Optometric Technician
Hill Country Vision Center
03.2022 - Current
Patient Care Coordinator
Hill Country Vision Center
03.2022 - Current
Patient Care Coordinator
Hill Country Memorial Hospital
12.2018 - 03.2022
High School Diploma -
Valley Mills High School
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