Mariana Roblero
West Palm Beach
Summary
At Dog Days, I excelled in client service and facility upkeep, managing up to 50 dogs with attentive care and fostering strong client relationships. My teamwork and time management skills led to increased satisfaction ratings, demonstrating my ability to improve operational efficiency and client retention through exceptional care and professional demeanor.
Overview
2
2
years of professional experience
Work History
Dog Handler/Front Desk Receptionist
Dog Days
07.2023 - 01.2025
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 40-50 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Observed animals closely to understand individual needs and behaviors.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Administered prescribed medications to animals based on individual needs.
- Kept animals stimulated with variety of enrichment activities.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Monitored animal health, attention and behavior during training sessions.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
- Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
- Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog''s training progress.
- Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
- Improved customer satisfaction by providing detailed progress reports and personalized training advice for each dog.
- Improved safety of public interactions by conducting thorough temperament assessments for each dog.
- Fostered positive relationships with dog owners through empathetic communication and regular updates on their pets' welfare.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Seminole Ridge Community High School
Westlake, FL05-2022
Skills
- Client service
- Facility upkeep
- Canine grooming
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dog Handler/Front Desk Receptionist
Dog Days
07.2023 - 01.2025
High School Diploma -
Seminole Ridge Community High School
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