Mariana Rodriguez
Twin Falls,ID
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
Wright Physical Therapy
05.2016 - Current
Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks. Proven track record of managing daily office operations, scheduling appointments, and impeccable communication delivered through complete control of all phone calls. Adept of creating and maintaining filing systems and using office software and excel applications.
Sales Manager
American Eagle Outfitters, Inc
09.2011 - 01.2017
Handled customer relations issues, enabling quick resolution, and client satisfaction. Resolved customer issues quickly to close deals and boost client satisfaction. Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Associate of Arts - Liberal Arts And General Studies
College of Southern Idaho
Twin Falls, ID05.2013
High School Diploma -
Declo Senior High School
Declo, ID05.2011
Skills
- Exceptional customer service skills
- Effective organizational, multi-tasking, and prioritizing skills
- Problem solving and detail-oriented
- Excellent verbal, written and interpersonal communication skills
- Analytical and critical thinking
- Handling of any escalated patient situation to achieve a win-win outcome
- Playing an active role in training and mentoring team members
- Team bonding
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Wright Physical Therapy
05.2016 - Current
Sales Manager
American Eagle Outfitters, Inc
09.2011 - 01.2017
Associate of Arts - Liberal Arts And General Studies
College of Southern Idaho
High School Diploma -
Declo Senior High School
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