Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Sanchez

Caddo Mills

Summary

Dynamic professional with a proven track record at Jefferson Dental and Orthodontics, excelling in customer service and team leadership. Enhanced patient satisfaction and retention through effective treatment plan management and exceptional communication. Skilled in financial management, successfully reducing overhead costs while maintaining high-quality service delivery.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Jefferson Dental and Orhtodontics
04.2018 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.


  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Manager

Michoacana Market
03.2001 - 03.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Mesquite Acadamy
Mesquite, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Goal setting
  • Workload management
  • Employee scheduling
  • Cost control
  • Financial management
  • Budgeting and finance
  • Consulting

Languages

Spanish
Professional Working

Timeline

Assistant Manager

Jefferson Dental and Orhtodontics
04.2018 - 03.2025

Manager

Michoacana Market
03.2001 - 03.2015

Mesquite Acadamy

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