Mariana Serrano Mendoza
Salinas,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist/Medical Records Scanner
Monterey Practice Management
09.2022 - 06.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized charts for 50+ patients everyday
- Organized anesthesia charts for CRNA's everyday
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted in training new team members on proper scanning techniques, ensuring consistent quality across all departmental work.
- Monitored scanner equipment performance, troubleshooting issues as needed to minimize downtime and avoid delays in processing records.
- Achieved timely completion of scanning projects by adhering to strict deadlines and prioritizing tasks effectively.
- Uploaded physician progress notes, history, and procedure charts into electronic medical records.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Identified new methods to optimize medical records management.
Medical Assistant /Endoscopy Technician
Monterey Practice Management
06.2022 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted medical staff by preparing patients for procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Streamlined workflow within the endoscopy unit by effectively coordinating room schedules and ensuring prompt turnaround times between procedures.
- Delivered comprehensive post-procedure instructions to patients, reinforcing important details such as follow-up appointments and self-care practices.
- Sanitized and assessed recovery rooms while following all surgical schedules.
Lab Assistant
Central Coast College
03.2022 - 05.2022
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Printed copies
- Assisted students in completing labs, homework, and tests
- Assisted instructors as needed
Education
Associate of Science - Medical Assisting
Central Coast College
Salinas, CA08.2022
Skills
- Bilingual (English/Spanish)
- Knowledge of confidentiality (HIPPA)
- Knowledge of standard precaution (OSHA)
- Clinical and laboratory procedures
- Personal protective equipment
- Rooming patients/ patient vitals
- Bloodborne pathogens
- Insurance Verification
- Attention to detail
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical office administration
- Telephone Etiquette
- Appointment Scheduling
- Front Desk Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Medical Receptionist/Medical Records Scanner
Monterey Practice Management
09.2022 - 06.2024
Medical Assistant /Endoscopy Technician
Monterey Practice Management
06.2022 - 08.2022
Lab Assistant
Central Coast College
03.2022 - 05.2022
Associate of Science - Medical Assisting
Central Coast College
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