Mariana Silva
Johnson City,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Environment Services Technician position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Medical Billing Assistant
West Coast OBGYN, Inc
Johnson City
01.2024 - Current
- Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Front Desk Receptionist
West Coast OBGYN, Inc
San Diego
10.2019 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visit.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Janitor
Specialty Janitorial Service
San Diego
06.2010 - 04.2015
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Safeguarded building security by locking doors and setting alarms at end of each shift.
- Contributed to welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
Dental Sterilization Technician
Dental Check Up
Chula Vista
01.2006 - 12.2006
- Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Maintained sterile environment in dental office through consistent cleaning, sanitizing, and organization of workstations.
- Supported efficient dental procedures by preparing and organizing instruments for each appointment.
- Monitored autoclave performance regularly to ensure optimal functionality and maintained detailed records of sterilization cycles.
- Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
- Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
Education
Associate of Science - Clinical Medical Office Assistant
California College-San Diego
San Diego, CA10.2019
GED -
Chula Vista Adult School
Chula Vista, CA06.2006
Skills
- Task Prioritization
- Interpersonal Communication
- Cultural Awareness
- Time Management
- Active Listening
- Relationship Building
- Basic Math
- Bilingual in Spanish and English
Timeline
Medical Billing Assistant
West Coast OBGYN, Inc
01.2024 - Current
Front Desk Receptionist
West Coast OBGYN, Inc
10.2019 - 01.2024
Janitor
Specialty Janitorial Service
06.2010 - 04.2015
Dental Sterilization Technician
Dental Check Up
01.2006 - 12.2006
Associate of Science - Clinical Medical Office Assistant
California College-San Diego
GED -
Chula Vista Adult School