Mariana Silva
Johnson City,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Environment Services Technician position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Medical Billing Assistant
West Coast OBGYN, Inc
01.2024 - Current
- Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Front Desk Receptionist
West Coast OBGYN, Inc
10.2019 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visit.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Janitor
Specialty Janitorial Service
06.2010 - 04.2015
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Safeguarded building security by locking doors and setting alarms at end of each shift.
- Contributed to welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
Dental Sterilization Technician
Dental Check Up
01.2006 - 12.2006
- Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Maintained sterile environment in dental office through consistent cleaning, sanitizing, and organization of workstations.
- Supported efficient dental procedures by preparing and organizing instruments for each appointment.
- Monitored autoclave performance regularly to ensure optimal functionality and maintained detailed records of sterilization cycles.
- Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
- Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
Education
Associate of Science - Clinical Medical Office Assistant
California College-San Diego
San Diego, CA10.2019
GED -
Chula Vista Adult School
Chula Vista, CA06.2006
Skills
- Task Prioritization
- Interpersonal Communication
- Cultural Awareness
- Time Management
- Active Listening
- Relationship Building
- Basic Math
- Bilingual in Spanish and English
Timeline
Medical Billing Assistant
West Coast OBGYN, Inc
01.2024 - Current
Front Desk Receptionist
West Coast OBGYN, Inc
10.2019 - 01.2024
Janitor
Specialty Janitorial Service
06.2010 - 04.2015
Dental Sterilization Technician
Dental Check Up
01.2006 - 12.2006
Associate of Science - Clinical Medical Office Assistant
California College-San Diego
GED -
Chula Vista Adult School
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