Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Mariana Silva

Los Angeles,CA

Summary

Efficient Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data entry, record keeping, and customer service. Excel in time management, communication, and organizational abilities, ensuring seamless office operations and positive client interactions. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

1
1
Certification

Work History

Cashier

General Headquarters
Wasco, CA
05.2024 - 08.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Clerk

American Career College
Los Angeles, CA
03.2024 - 08.2024
  • Answered telephones, directed calls, and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Delivered messages and ran errands.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Provided excellent customer service to ensure satisfaction.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Answered customer inquiries via phone and email.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Provided exceptional customer service at all times.
  • Compiled reports on customer service metrics.
  • Provided excellent customer service to guests.
  • Trained new employees on customer service protocols.
  • Provided exceptional customer service to all customers.
  • Handled escalated customer service matters professionally.

Education

Diploma of Completion of Program - Medical Assisting

American Career College
Los Angeles, CA
01-2025

High School Diploma -

Wasco High School
Wasco, CA
05-2022

Skills

  • Cash Management
  • Relationship Building
  • Verbal and writing communication
  • Telephone Etiquette
  • Confidentiality
  • Scanning and copying
  • Customer Satisfaction
  • Peer relationships
  • Cash Handling
  • Handling payments
  • Prioritization
  • Medical Terminology
  • Phlebotomy
  • Fluent in Spanish and English
  • Medical Procedures
  • Restocking lab supplies
  • Specimens collection and processing
  • Stocking supplies
  • Customer Service
  • Vital signs monitoring
  • CPR
  • Venipuncture and phlebotomy
  • Valid CA driver's license
  • Certified in Basic Life Support (BLS)

Accomplishments

  • Student Ambassador
  • Volunteered for Core Orientation and Mental Hike

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR certified

Timeline

Cashier

General Headquarters
05.2024 - 08.2024

Clerk

American Career College
03.2024 - 08.2024

Diploma of Completion of Program - Medical Assisting

American Career College

High School Diploma -

Wasco High School
Mariana Silva