Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Solis-Chapuy

Brooklyn,New York

Summary

Adaptable Customer Service Expert, accurate in completing orders, replenishing serving stations and cleaning spills. Adept at collecting payments, issuing receipts and setting order trays before delivering food to customers' tables.

Light-hearted and friendly professional skilled in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Fountain Worker

Gordon Ramsay North America
01.2024 - Current
  • Maintained a clean and organized work environment for optimal efficiency and customer appeal.
  • Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
  • Executed daily opening and closing procedures following established guidelines for maximum efficiency.
  • Enhanced customer satisfaction by efficiently preparing and serving beverages, snacks, and ice cream products.
  • Performed routine maintenance on equipment to ensure smooth operation and reduce downtime due to malfunctions.
  • Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
  • Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
  • Demonstrated expertise in crafting visually appealing dessert presentations that enticed customers.
  • Implemented proper sanitation procedures to ensure compliance with health department regulations.
  • Managed cash register transactions accurately, maintaining financial integrity within the establishment.
  • Developed rapport with customers through friendly interactions, fostering loyalty to the establishment.
  • Supported team members during busy periods by stepping in to assist with various duties as needed.
  • Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
  • Assisted customers with menu selections, ensuring their needs were met while upholding company standards.

Professional Dog Walker

Houston Dog Butler, Self-Employed
08.2019 - Current
  • Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
  • Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
  • Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
  • Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
  • Ensured dogs'' safety and well-being through attentive supervision during walks.
  • Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
  • Built strong relationships with clients, fostering trust and confidence in my services.
  • Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.
  • Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
  • Enhanced client satisfaction by providing consistent and reliable dog walking services.
  • Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
  • Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.

Barista

Le Pain Quotidian
07.2023 - 01.2024
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Bread Panaderos Artesanales
01.2019 - 07.2019
  • Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Market Study- Internship

Camara De Supermercados Argentinos
11.2018 - 12.2018
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
  • Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Education

Associate of Arts - Psychology

University of Houston - Downtown
Houston, TX

High School Diploma -

Preparatoria Del Tecnologico De Monterrey
Monterrey, MX
05.2017

Skills

  • Efficient multitasking
  • Menu Memorization
  • Order Accuracy
  • Food safety knowledge
  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Customer Service
  • Interpersonal Communication
  • Understanding Customer Needs
  • Decision-Making
  • Relationship Building

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Fountain Worker

Gordon Ramsay North America
01.2024 - Current

Barista

Le Pain Quotidian
07.2023 - 01.2024

Professional Dog Walker

Houston Dog Butler, Self-Employed
08.2019 - Current

Barista

Bread Panaderos Artesanales
01.2019 - 07.2019

Market Study- Internship

Camara De Supermercados Argentinos
11.2018 - 12.2018

Associate of Arts - Psychology

University of Houston - Downtown

High School Diploma -

Preparatoria Del Tecnologico De Monterrey

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Mariana Solis-Chapuy