Summary
Overview
Work History
Skills
Timeline
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Mariana Sorondo

Miami Gardens,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Juice Miami
01.2023 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Lead Waiter

La Bodeguita Meat Market
08.2022 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Adhered to strict safety protocols for food handling and storage, minimizing the risk of contamination or spoilage.
  • Improved communication within the team through regular briefings and debriefings, resulting in a more cohesive work environment.
  • Delivered exceptional fine-dining experiences for VIP clients, leading to increased loyalty and repeat business.

Sales Associate

Tecnocell
09.2019 - 04.2021
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.


Waitress

Caupona
07.2019 - 08.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Lead Cashier

Rico Pan Bakery
03.2018 - 05.2019
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Store Organization
  • Time Management
  • Team Building and Leadership

Timeline

Assistant Store Manager

Juice Miami
01.2023 - 06.2023

Lead Waiter

La Bodeguita Meat Market
08.2022 - 06.2023

Sales Associate

Tecnocell
09.2019 - 04.2021

Waitress

Caupona
07.2019 - 08.2019

Lead Cashier

Rico Pan Bakery
03.2018 - 05.2019

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Mariana Sorondo