Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MARIANA TAMAYO GUZMAN

Miami,FL

Summary

Collaborative team player with a keen enthusiasm for continuous learning and professional growth. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

SERVER

FISHER ISLAND CLUB
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported needs of 20/30 person wait staff who attended to specific needs of countless customers daily for Casual restaurant with social relevancy and intentionality.

Cocktail Server

THE ROYSTONE
09.2023 - 10.2023
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supported needs of 90-120 person wait staff who attended to specific needs of countless customers daily for Drink Restaurant with social relevancy and intentionality.

Server

LEVEL 6 ROOFTOP
10.2022 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of 20/30 person wait staff who attended to specific needs of countless customers daily for Casual restaurant with social relevancy and intentionality.

Cocktail Runner

LEVEL 6 ROOFTOP
10.2022 - 09.2023
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Provided excellent customer service while meeting challenging time goals.
  • Maintained accurate logs of all deliveries and trips.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Assisted with bussing tables and cleaning up spills.
  • Engaged in suggestive selling and other sales techniques.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Supported needs of 250/300 person wait staff who attended to specific needs of countless customers daily for Rooftop Bar/ restaurant with social relevancy and intentionality.

Lead Hostess

SERENA ROOFTOP
05.2022 - 12.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Supported needs of 250-350 person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality.

Education

Advertising -

Colegiatura Colombiana
Medellin, Colombia
11.2019

High School Diploma -

Palermo De San Jose
Colombia
11.2016

Skills

  • Guest Service
  • Menu Memorization
  • High-Volume Dining
  • Guest Engagement
  • Daily Specials Memorization
  • Order Management
  • Quality Control
  • Suggestive Selling
  • Food Safety Understanding
  • Menu Presentation
  • Bill Computation
  • Food Sales and Promotion
  • Table Setting Knowledge

Certification

  • Responsable Vendor Alcohol, KINGGOOSE, 10/09/2023
  • Florida Food Handler Certification, KINGGOOSE, 10/23/2023 to 10/22/2026
  • Responsable Vendor Alcohol, INK ENTERTRAIMENT, 10/20/2021
  • Florida Food Handler Certification, INK ENTERTRAIMENT, 02/10/2023
  • Florida Food Handler Certification, FISHER ISLAND CLUB, 24/11/2023

Responsable Vendor Alcohol, FISHER ISLAND CLUB, 28/11/2021

Languages

English
Full Professional
Spanish
Native or Bilingual

References

Gabriela Rios, General Manager/ The Roystone, +1 (786) 609-3683 Klavin Rodriguez, General Manager/ Level 6, +1 (786) 523-6756 Gabriela Rios, General Manager/ Serena R, +1 (786) 609-3683

Timeline

SERVER

FISHER ISLAND CLUB
10.2023 - Current

Cocktail Server

THE ROYSTONE
09.2023 - 10.2023

Server

LEVEL 6 ROOFTOP
10.2022 - 09.2023

Cocktail Runner

LEVEL 6 ROOFTOP
10.2022 - 09.2023

Lead Hostess

SERENA ROOFTOP
05.2022 - 12.2022

Advertising -

Colegiatura Colombiana

High School Diploma -

Palermo De San Jose

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MARIANA TAMAYO GUZMAN