MARIANA TANGA

Associate Support at USDS TikTok Inc with over 8 years of experience in Network security, tax preparation, and public health management. Skilled in problem-solving, customer relations, and multitasking with a keen eye for details. Proven track record of enhancing user satisfaction and operational efficiency through effective communication and strategic partnerships. Promptly addressed and resolved compromised TikTok account issues Identified and neutralized potential cyber threats Exhibited empathetic and efficient user support Maintained up-to-date knowledge on policy and process changes Maintained rigorous adherence to updated policies, ensuring accurate support in high-stakes environments. Passionately contributed to strategic projects, eagerly embracing new technologies to advance team success. Enhanced team's efficiency by streamlining account recovery processes. Analyzed user feedback to improve security protocols and response times. Provided expert guidance to clients during account recovery, improving user satisfaction. Implemented new tools for detecting and preventing unauthorized access, reducing incident rates. Proactively communicated with newly identified patients and potential contacts Implemented a structured script for consistent interviewing Applied strategic questioning techniques to enhance contact recall Instructed individuals on approved protocols to control virus spread Analyzed patient data to refine contact tracing accuracy and efficiency. Streamlined data collection processes, enhancing reporting speed and precision. Provided emotional and informational support to individuals during contact tracing calls. Implemented innovative questioning strategies to improve contact identification. Maintained meticulous records to ensure data consistency and reliability. Guided clients through tax preparation with expertise Collected and processed financial data efficiently Applied comprehensive knowledge of federal, state, and local tax laws Maximized deductions and minimized liabilities through data analysis Provided expert tax advice, boosting client confidence and satisfaction. Streamlined client tax filings, ensuring compliance and accuracy. Enhanced client refund potentials through strategic deduction analysis. Assisted clients in understanding complex tax scenarios, enhancing transparency. Managed diverse clientele's travel arrangements Resolved travel-related conflicts and complaints Maintained precise client records Handled over 50 client interactions daily Developed a custom itinerary planning tool, reducing planning time by 30%.