MARIANA TRUJILLO
Phoenix,AZ
Summary
Self-motivated and energetic professional with over 8 years of experience in banking, customer service, and leadership. Currently excelling as a Payment Operations Business Analyst at Western Alliance Bank in Phoenix, AZ, leading and supporting Enterprise initiatives within the Payment and Digital space. Proven track record of taking initiative, adding value, and going above and beyond in her role. Committed to professional growth and continuously seeks ways to improve and excel in her responsibilities.
Overview
7
7
years of professional experience
Work History
Payment Operations Business Analyst
Western Alliance Bank
Phoenix, AZ
09.2020 - Current
- Lead and support Enterprise initiatives with the implementation of new products and enhancements within the Payment and Digital space
- Partner with cross-organizational teams to include operations and product subject matter experts, business leadership, project management, IT partners, and vendor partners
- Identify, develop, and write business unit requirements to support project goals
- Lead smaller scale business unit efforts and articulate objectives, timelines, and task assignments
- Support larger scale projects by running work streams and preparing summary communications on project status
- Managed weekly triage calls with IT, QA, and vendors.
Wire Transfer Specialist
Western Alliance Bank
Phoenix, AZ
03.2018 - 09.2020
- Achieved 100% accuracy in balancing Banks, FED, DDA, and GL accounts
- Recognized for leadership skills, leading to additional responsibilities
- Trained over 500 individuals on Web Wire and successfully balanced the wire room every night
- Proficient in all queues in GFX.
Customer Service Representative II
Western Alliance Bank
Phoenix, AZ
12.2016 - 03.2018
- Promoted to Customer Service Representative II within a year
- Managed sales, cash handling, and customer service tasks
- Maintained an excellent drawer balancing record with zero shortages or overages.
Education
Bank Training Certificate of Completion -
AWEE Bank Works
Diploma -
Santa Fe High School
Skills
- Banking Payment Systems
- OFAC and Fraud investigations
- FedWire, Real Time Payments, ISO
- Strong leadership and team management skills
- Excellent communication skills, both written and verbal, demonstrated through leading meetings and documenting project progress
- Proactive problem-solving abilities, as shown by taking initiative in learning new applications and driving testing efforts
- Exceptional organizational skills and attention to detail, evidenced by comprehensive project documentation in Confluence
- Ability to grasp complex concepts and apply them to work, highlighting adaptability and dedication to professional development
- Strong commitment to continuous learning, demonstrated through taking on new challenges and responsibilities
- Experience in QA and UAT Testing
Personal Information
Title: Payment Operations Business Analyst
Timeline
Payment Operations Business Analyst
Western Alliance Bank
09.2020 - Current
Wire Transfer Specialist
Western Alliance Bank
03.2018 - 09.2020
Customer Service Representative II
Western Alliance Bank
12.2016 - 03.2018
Bank Training Certificate of Completion -
AWEE Bank Works
Diploma -
Santa Fe High School